Professional Services Engineer

Job Summary

Listed as one of the best places to work, NetApp has an exciting opportunity for you to join a global team of elite technologists. This role will offer outstanding personal satisfaction and the opportunity to make a genuine difference to a growing organization within NetApp. Our team is incredibly passionate about customer experience and understands the value of strong relationships both internally and externally.

We seek a motivated Managed Serviced Engineer to join our Managed Services Customers for the smooth functioning of Storage Professional Services.

You will provide Level 2 Infrastructure Improvements, Designs, New Installations, and implementations with best practices, predominantly working on NetApp Storage and Cloud products and services, support to our customers by responding to Incidents and requests, Problem Management Experience in supporting a varied clientele and a strong understanding of all NetApp storage-based technologies.

Job Requirements

Experienced in NetApp Storage (Deploying and administering NetApp Storage – CDOT, Troubleshooting Issues, performing firmware and operating system upgrades, using storage management tools – OnCommand Unified Manager/ Performance Manager, Managing backup integration with NetApp technologies).Proficient understanding of NetApp Storage concepts, related management tools and related Storage technologies (Snapshots, controller failover, provisioning, deduplication, cloning, Snapmirror, Encryption, MFA, AD Integration) including monitoring and troubleshooting, administration, replication technologies, security hardening and performance tuning.Experience in other NetApp storage technologies like Storage grid, E-Series would be highly regarded.Experience in NetApp Cloud technologies like NetApp Console, CVO, Cloud Backup, Data infrastructure Insights, Data Classification, Cloud Sync, Amazon FSxN for ONTAP, GCNV, ANF etc.Working experience with either GCP, Azure or AWS hyperscale.Good to have Associate/Professional level Cloud certification for either of hyperscale Google/Azure/AWSGood to have NetApp cloud-based certifications like Hybrid Cloud Administrator or Implementation Engineer. Experience in Infrastructure deployment, backup and disaster recovery testing.Strong customer communication and documentation skills.Understanding of automation tools and basics of PowerShell/Python scripts would be beneficial.A thorough understanding of other components in the infrastructure stack – compute, virtualization and network.Strong understanding of Storage protocols and technologies (CIFS, NFS, S3, iSCSI, Fibre Channel switching and networks).Knowledge on Trident, Trident Protect, OpenShift and OpenStack will be highly regarded.Knowledge in ITIL methodologies: Change, incident, problem and configuration management.ITIL Fundamentals certification (desirable).Understanding of monitoring platforms, WANs, SANs, backup and disaster recovery platforms.Windows server and related Microsoft technologies including monitoring and troubleshooting, administration, security hardening, would be advantageous.Good to have experience in Linux System Administration.Built and maintained strong relationships with internal and external stakeholders.Positive, proactive, team-orientated attitude with a flexible and innovative approach to work.Capable of training customers in ad-hoc knowledge transfer as well as organized demonstrations or our methodologies.

Education

Typically requires a minimum of 3-5 years of related experience with a bachelor’s degree, or 3+ years and a master’s degree; or a PhD with relevant professional experience; or equivalent combination of professional education/training and applicable work experience.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.