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Production Support Engineer at FIS — Bengaluru

Experience7–12 yrs
SalaryNot disclosed
Work modeonsite
Posted1 Oct 2026

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About FIS

FIS is hiring in Bengaluru in financial services. This role looks for around 7+ years of experience.

Skills

Production Support
Application Support
Incident Management
SQL
ServiceNow

The role

A production support engineer at a financial services technology company. Supports critical client-facing AWS applications, resolves production incidents, and performs root cause analysis using SQL and ServiceNow. Also applies incident management and change management processes.

Full job description

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Production Support Engineer- 7 to 12 yrs -Bangalore

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

The L2 Production Support team is responsible for providing application support, incident management, problem resolution, and operational stability for critical client-facing AWS Applications. The team works closely with clients, development teams, and internal stakeholders to ensure high availability, timely issue resolution, and adherence to service level agreements (SLAs).

What You Will Be Doing

Provide L2/L3 application support for production environmentsMonitor, troubleshoot, and resolve production incidents within SLA timelines.Perform root cause analysis and drive permanent fixes for recurring issuesCoordinate with development, infrastructure, and client teams during incident resolutionSupport releases, deployments, maintenance activities, and on-call rotations.Maintain operational documentation and contribute to continuous service improvement initiatives

What You Bring

Experience in Production Support, Application Support, or Incident Management.Strong troubleshooting and analytical skillsKnowledge of SQL and database concepts.Experience working with ticketing tools such as ServiceNowUnderstanding of incident, problem, and change management processesExcellent communication and stakeholder management skills.Ability to work in a fast-paced environment and support critical client applications

What We Offer You

An exciting opportunity be a part of World’s Leading FinTech Product MNCTo be a part of vibrant team and to build up a career on core banking/payments domainA multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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