Product Support Senior Software Engineer

Sapiens · Bengaluru

  • Experience4–6 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted15 Sept 2026
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About Sapiens

Sapiens is hiring in Bengaluru in insurance. This role looks for around 4+ years of experience.

Skills

  • FileNet Administration
  • FileNet P8 Process Engine
  • FileNet P8 Content Engine
  • Content Navigator
  • IBM Business Automation Workflow
  • IBM FileNet ECM
  • FileNet APIs
  • WebSphere Application Server
  • AIX
  • Linux
  • Microsoft Windows

The role

A product support software engineer at an insurance technology company designs and supports IBM FileNet ECM systems, FileNet P8 workflows, and IBM Business Automation Workflow, while troubleshooting enterprise content platforms and supporting cloud migrations. FileNet APIs and Java enable workflow changes and platform integrations.

Full job description

Mandatory Skills/ Knowledge

Min 4 - 6 years’ experience in FileNet Administration.5.x, 5.2.2, 5.5 File Net P8 Process Engine (PE); File Net P8 Content Engine (CE); Content Navigator, IBM Business Automation Workflow (BAW) Experience in designing, implementing and supporting IBM FileNet ECM systems.Having Knowledge on FileNet API’s.Manage, maintain and support hardware and software configurationsExperience in installation, configuring, upgrade, migration and supporting FileNet P8 in an enterprise environmentDiagnoses, isolates and debugs software problems and performs problem resolution in a timely manner, including opening and monitoring trouble tickets with vendor when necessary.Experience on development to work on workflow modifications and small changesMonitors ECM system performance and takes corrective action to optimize usage of system resources, consulting with IT staff on application design, implementation, or maintenance issuesCapacity and availability of the FileNet WAS environmentFileNet Certification (FCP) - preferred

Preferred Skills And Knowledge

Should have knowledge about all FileNet configurations, integrations, Migration and upgrade knowledge.Good to Have Knowledge on FileNet API’s.Good to Have programming Skill like JAVA and MAVENGood experience in Websphere Application Server V6.x, 7.X, 8.X and 9.XWell versed with Database concepts.Working knowledge of OS - AIX, Linux, WINMust have worked in a Customer facing environmentStrong communication skillsShould have strong troubleshooting skills. Exp in moving applications from on prem to cloud. Exp in supporting applications on cloud. SaaS model.

Attitude

Open for short and long term travelOpen to learn new technologies etc.