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Product Support Analyst I - VIP at Sabre — Bengaluru

Experience0–1 yrs
SalaryNot disclosed
Work modeonsite
Levelfresher
Posted21 Sept 2026

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About Sabre

Sabre is hiring in Bengaluru in hospitality travel. This role looks for around 0+ years of experience.

Skills

GDS platforms
technical support
troubleshooting
customer service
English

The role

A technical support specialist at a travel technology company troubleshoots GDS platforms and connectivity issues, resolves customer cases, and supports travel agencies and airlines through Salesforce and ITIL.

Full job description

Level 1 - Product & Customer Support Specialist

Location: Bangalore, India

Join a global team supporting travel agencies and airlines worldwide. As a Product & Customer Support Specialist, you will provide technical and product support, resolve customer issues, and deliver exceptional service across Sabre's portfolio of travel solutions.

Key Responsibilities

Provide product and technical support via phone, chat, callback, and web cases.Troubleshoot and resolve application, system, and connectivity issues.Analyse customer concerns and recommend effective solutions.Document customer interactions and resolutions in CRM systems.Collaborate with internal teams to resolve complex issues.Escalate critical customer-impacting issues when required.Deliver high-quality customer service while meeting service standards.Continuously build product knowledge and technical expertise.Support a global customer base in a 24/7 operational environment.

Required Skills

Knowledge of GDS platforms such as Sabre, Amadeus, or Galileo.Experience in technical support and troubleshooting.Strong analytical, problem-solving, and customer service skills.Excellent verbal and written communication skills.Experience supporting customers through phone, chat, email, and web channels.Strong collaboration, prioritization, and time-management skills.Ability to learn new technologies and adapt to changing business needs.Bachelor's degree or equivalent experience preferred.Ability to work in 24/7 rotational shifts.

Preferred Skills

Experience with Salesforce or similar CRM tools.Knowledge of ITIL, XML, APIs, or SQL.Travel industry certifications such as IATA/UFTAA.

Language Requirements

Professional proficiency in spoken and written English.Proficiency in additional Indian languages such as Hindi, Tamil, Malayalam, or other regional languages.

Why Join Us?

Work with a diverse and collaborative global team.Support leading travel agencies worldwide.Gain exposure to innovative travel technology solutions.Develop technical, analytical, and customer support expertise.Grow your career in a dynamic, customer-focused organization.