Product Owner III

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy.  We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview:

PDI Technologies is looking for a Product Owner to help manage multiple simultaneous projects and issues of varying size, end to end, within our Loyalty engine ecosystem. The Product Owner (PO) is a critical member of an Agile development team that drives the team to deliver high-quality, high-value features and functions in service of our Loyalty business.

As a PO, you will help shape product features and requirements while working closely with Agile engineering teams, Product Managers, customers, and business stakeholders to build high-quality products for our target markets. Prior experience in Product Management, Product Owner, or Business Analyst roles — ideally with exposure to loyalty, rewards, or CRM (Customer Relationship Management) platforms — is highly desired.

This role is expected to use AI tools and processes as a core part of how work gets done — accelerating requirements-gathering, documentation, and story breakdown so the team can move faster without sacrificing quality.

Key Responsibilities:

Stay aligned with and contribute to the Loyalty product vision, roadmap, and priorities

Work closely with Support to understand and prioritize customer-reported issues within the Loyalty ecosystem

Work closely with system users (customers, partners, consulting) to understand business needs and translate them into actionable user stories

Apply technical astuteness, attention to detail, and proactivity to drive closure and optimize development team throughput

Use AI-assisted tools and workflows to speed up requirements analysis, documentation, and backlog preparation

Serve as a product evangelist, particularly with Product Managers and Business teams, helping them understand platform best practices

Develop documentation for new Loyalty features, including UI mockups, process flows, and data sequence diagrams

Attend sprint planning meetings and work with the team to define sprint goals

Guide Agile teams in breaking down user stories and defining acceptance criteria

Ensure the product backlog is prioritized and properly balanced between new product work and maintenance

Collaborate with engineering during sprints to review output and answer questions about desired functionality and outcomes

Ensure the team has an appropriately groomed backlog ready for sprint planning; monitor ready stories vs. velocity

Conduct backlog refinement meetings, sprint reviews, and product demos

Manage the product backlog in ALM tools such as Jira or Azure DevOps

Author and publish product release notes and customer notifications

Own release planning for Loyalty initiatives

Qualifications:

Ability to connect technical system behavior (rules engines, transaction/redemption flows, integrations) with business goals for the Loyalty program

Comfort working within a complex, rules-driven engine where changes can have wide-reaching downstream effects

Experience with loyalty, rewards, promotions, or CRM platforms is a strong plus

Fluent with — or genuinely eager to learn — AI-assisted product workflows (e.g., using AI tools to accelerate PRD drafting, backlog refinement, research synthesis, and documentation) in order to move quickly in a fast-paced environment

2–5 years of experience as a Business Analyst, Product Manager, Product Owner, or similar role, including at least 2 years working as an Agile Product Owner

Highly motivated self-starter with a desire to help others, take action, and seek out resources to excel within the role

Strong written and verbal communication skills, with the ability to translate technical concepts into non-technical terms and vice versa

Ability to work independently as a contributing member of a high-paced, focused team, managing multiple priorities and competing deadlines

Strong problem-solving and analytical skills, with the ability to work under pressure

Ability to socialize ideas and influence decisions without direct authority

Collaborative by nature, with a strong desire to dig in and learn independently and through asking questions

Comfortable partnering with and reporting to leadership based in the U.S., with strong cross-time-zone communication habits

Working knowledge of product and sprint backlog tracking, burn-down metrics, velocity, and work breakdown techniques

Solid understanding of Agile software development processes and principles

Bachelor’s degree in business, computer science, or equivalent work experience

Preferred Skills:

Domain experience in Convenience Retail, ERP, Logistics, or Financial transaction processing solutions

Behavioral Competencies:

Ensures Accountability

Manages Complexity

Communicates Effectively

Balances Stakeholders

Collaborates Effectively

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career.  This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements.  Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.