Product Manager (Healthcare RCM)

Responsibilities:

Own the product roadmap and execution for healthcare RCM, medical billing, EHR/EMR integrations, and healthcare operations products.

Define and prioritize the product backlog based on business impact, customer needs, operational data, and market trends.

Partner closely with RCM, Billing, Operations, Engineering, Design, and client-facing teams to translate business requirements into detailed product specifications and user stories.

Analyze complex healthcare and operational data to identify trends, gaps, pain points, and opportunities for product improvement.

Drive process automation, workflow optimization, and technology-led improvements across the RCM product suite.

Lead the product lifecycle from discovery and requirement gathering through design, development, testing, and launch.

Define and track product KPIs, adoption metrics, and success criteria; use data to iterate and improve the product continuously.

Work with engineering teams in an Agile/Scrum environment to plan sprints, manage releases, and ensure timely delivery.

Conduct competitor analysis, market research, and customer discovery to inform product decisions.

Support stakeholder discussions, client requirement gathering, and solution design conversations.

Communicate the product roadmap, priorities, and updates clearly to leadership, engineering, and business stakeholders.

Ensure products align with healthcare regulations, data security standards, and industry best practices.

Collaborate with UX/design teams to ensure intuitive, workflow-friendly product experiences for RCM and billing users.

Requirements:

8-10 years of overall professional experience, with significant experience in product management within healthcare/healthcare RCM or healthcare technology.

Strong hands-on understanding of healthcare RCM and medical billing, preferably on the provider side.

Good knowledge of the complete RCM lifecycle, including patient access, eligibility, authorization, charge capture, coding, claims submission, payment posting, AR, denial management, and collections.

Experience building or managing products that integrate with EHR/EMR systems and healthcare technology platforms.

Strong analytical and data-driven mindset, with the ability to translate complex operational data into product requirements and roadmap decisions.

Excellent communication and stakeholder management skills, with the ability to work effectively across technical, operational, and business teams.

Experience managing product roadmaps, backlogs, and cross-functional Agile teams.

Strong problem-solving skills with a bias toward practical, scalable solutions.

Experience in process automation, workflow optimization, or digital transformation initiatives within healthcare or RCM is a plus.

Ability to independently own product areas end-to-end and take accountability for outcomes and adoption.

Preferred Qualifications:

Certification in Product Management (CSPO, Pragmatic Institute, or equivalent) or Agile/Scrum certification.

Experience working on RCM platform features, technology implementations, or product enhancements.

Experience working with US healthcare providers, hospitals, physician groups, or healthcare organizations.

Exposure to healthcare compliance and regulations such as HIPAA.

Experience working with product and engineering collaboration tools such as Jira, Confluence, Productboard, Figma, or equivalent.

Prior experience as a business analyst, RCM operations lead, or healthcare consultant before transitioning into product management is a plus.