Policy and Procedures Manager

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Policy and Procedures Manager

In This Role, You Will

Manage the delivery of agreed policy/procedure updates for the Advised (Financial Planning/Wealth Advice) Journey, from initiation through approval and publication. Draft, update and maintain policies, processes and procedures so they are clear, workable for frontline and operations, and suitable for governance review. Support the translation of regulatory obligations, key risks, audit outcomes, incidents and control testing findings into actionable documentation changes, with clear rationale and traceability. Maintain document governance: version control, review cycles, approval routes, decision logs, and audit-ready evidence. Use tooling effectively (JIRA/Confluence) to manage backlog, actions, artefacts and documentation repositories Deliver end-to-end change delivery using project management disciplines: plan milestones, manage dependencies, track actions/risks/issues, and escalate early when needed. Partner with key stakeholders (Compliance, Risk, Legal, Operations, Controls, Technology, Wealth propositions and distribution) to gather requirements, resolve conflicts, and secure timely approvals. Create clear changes in communications (what changed, why, who’s impacted, effective date, required actions) and support training coordination where required.

To Be Successful You Will

Knowledge of Wealth Management and Regulated Financial Planning/Advice journeys, including Wealth Manager working practices and customer outcomes considerations. Demonstrable experience working within structured deliveries (work plans, governance, Risk Audit Issues Dependencies, dependencies, timelines) across multiple stakeholders. Comfortable working within Agile delivery environments and supporting backlog prioritization and sequencing. Proven ability to take accountability, work independently, and drive work to completion with minimal day-to-day supervision. Excellent written communication skills able to turn complex requirements into clear, consistent, audit-ready documentation. 8+ years of experience with a masters/bachelor’s degree. Review and input into key governance documents ensuring risks and issues are mitigated or formally accepted. Confident stakeholder management across functions and seniority; able to facilitate working sessions and close actions. JIRA, Confluence (or equivalent), and strong command of Microsoft Office (Word/PowerPoint/Excel). Advised Journey policies/procedures are current, consistent, and usable approvals and evidence are complete and traceable.

You’ll achieve more at HSBC

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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Issued By HSBC Electronic Data Processing (India) Private LTD***