Platform Manager

We are excited to find a highly engaged engineer who is obsessed with technology and wants to be a part of a world-class platform SRE team. Shell Recharge Solutions engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.

Responsibilities:

Ensure system reliability, uptime, and performance of the global platform.

Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies on a 24/7 basis.

As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to the duty schedule).

Deliver on change and releases like firmware changes and drive insights and intelligence back into testing processes and tech discussions with the wider organisation.

Successfully deliver and project manage first-time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).

Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.

Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.

Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).

Collaborate with development, operations and support teams to build scalable and resilient systems.

Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.

Participate in capacity planning, performance tuning, and resource optimisation.

Integrate security and compliance best practices into all infrastructure operations.

Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.

Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.

Flexible to resolve blocking issues during off-hours or weekends if required.

Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field.

14+ years of experience as a Site Reliability Engineer, DevOps/ TPM role.

Proven experience in DevOps, SRE or TPM (Technical project manager) with IoT or connected devices-based platforms.

Experience with incident management and on-call best practices.

Excellent analytical and problem-solving skills with a proactive mindset.

Expertise with monitoring and observability tools (Dynatrace, Prometheus, Grafana, Zabbix, etc. ).

Solid understanding of cloud platforms (AWS) and AWS native services (EKS, EC2 S3 RDS, Lambda).

Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions.

Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call.

Engineers and support teams. This role may involve EU or US time-zone shifts based on business requirements.