Payroll Helpdesk

Job Title: Specialist - Helpdesk

About Greytip:greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences.Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software.At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.

About Department:Helpdesk SBU, mainly helps the clients from India region in resolving the queries they have. Queries will be resolved through ticketing system.

Position Purpose :Handle the number of queries that are coming in the form of tickets & give the right solution to it after discussing it with the internal team.

Preferred Functional Knowledge:Indian Payroll KnowledgeGood Written & Verbal CommunicationExperience into Customer Support

Key Responsibility:Support clients on phone, email or remote support tools in using and deriving maximum value from the applicationAcquire and maintain a comprehensive understanding of greytHR - in terms of usage, configuration, implementation and valueProactively build strong customer relationshipsUnderstand client requirements, configure the greytHR application to address these requirement, port client data, provide user training and support the client in implementing the application in their organization in a time bound and professional mannerSolutionize either through configurations or workarounds to address client specific requirementsDevelop competence in the use of all the information systems used in implementation of the applicationEnsure all project related activities are completed so as to enable the organization to continuously track and improve the support process

Tools experience if any:Experience in GreytHR & Zendesk

Qualification and Experience:Any Graduate with 2+ years of experience in a customer support role in payroll with high client interaction preferably with domestic clientsExcellent client handling skillsDomain knowledge in Indian Payroll is mandatoryThorough knowledge of Indian Payroll statutory compliance will be an advantageHighly Customer Focused with ability to listen and engage customers to achieve desired outcomeExcellent verbal and written English communication skillsExcellent skills on effective telephone and email communicationApart from English, familiarity in either Hindi, & other language's would be added advantagesHigh degree of patience

Benefits:Excellent Opportunity to be involved in high impact work and progressive learning environment.Great team members & energy filled work environment.Competitive salary.

External Skills And ExpertiseIndian Payroll KnowledgeGood Written & Verbal CommunicationExperience into Customer Support