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OPM Specialist at Sartorius — Bengaluru

Experience6–7 yrs
SalaryNot disclosed
RoleLogistics & Warehouse
Work modeonsite
Posted14 Oct 2026

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About Sartorius

Sartorius is hiring in Bengaluru in pharma biotech. This role looks for around 6+ years of experience.

Skills

Order Management
Order Processing
Delivery Coordination
Bonded Warehouse Operations
Customs Regulations
Microsoft Excel

The role

Works in order management for a company whose technologies help translate scientific discoveries into real-world medicine. Manages end-to-end order processing, delivery coordination, and bonded warehouse operations, applying customs regulations and compliance requirements. Uses SAP and Microsoft Excel to track backlogs and service performance.

Full job description

Introduction

Join our Customer Service team as an OPM Specialist and play a key role in ensuring seamless order fulfillment, delivery reliability, and an exceptional customer experience. Through effective order management, stakeholder collaboration, and operational excellence, you will help ensure that customers receive the products and support they need while contributing to better health for more people. Based in Bangalore, you will support end-to-end order processing activities, customer service operations, regulatory compliance, and continuous improvement initiatives.

Grow With Us – Your Responsibilities

Validate customer orders, contract terms, pricing, and supporting documentation to ensure accuracy and complianceManage end-to-end order processing activities from order receipt through successful delivery fulfillmentOversee bonded warehouse operations while ensuring compliance with customs regulations and effective inventory managementPartner with customers and cross-functional stakeholders to support the smooth execution of customer ordersMonitor delivery performance against established SLAs and KPIs to maintain high service reliabilityAnalyze and manage order backlogs, identify potential risks, and provide reporting that supports business decisionsResolve customer complaints, service issues, and escalations promptly to maintain a high level of customer satisfactionPrepare and maintain MIS reports, operational dashboards, and performance metrics to improve business visibilityProvide proactive updates to customers regarding order status, delivery commitments, and issue resolutionSupport continuous improvement initiatives that enhance operational efficiency, customer experience, and process compliance

What Will Convince Us

Degree in Business Administration or a related discipline6+ years of experience in Customer Service or Order ManagementProven experience managing end-to-end order processing, customer order management, and delivery coordinationKnowledge of bonded warehouse operations, import/export processes, customs regulations, and compliance requirements is preferredExperience handling customer complaints, escalations, and issue resolution within a customer-facing environmentStrong analytical skills with experience in backlog management, reporting, and operational performance analysisProficiency with ERP systems such as SAP and CRM platforms such as Salesforce (SFDC) is preferredAdvanced skills in Microsoft Excel, PowerPoint, and reporting tools for MIS preparation and data analysisStrong communication and stakeholder management skills with the ability to collaborate across multiple functionsAbility to manage multiple priorities, work effectively under pressure, and meet customer and business commitmentsCustomer-focused mindset with a strong sense of ownership, accountability, and attention to detail

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.