Operations Associate, Apprenticeship

Stripe is hiring for the role of Operations Associate, Apprenticeship!

Responsibility of the Candidate:

Develop a foundational understanding of our products, services, and features to assist customers effectively

Respond promptly and professionally to customer inquiries via email, providing accurate information and resources

Diagnose and troubleshoot customer issues under the guidance of senior team members, escalating complex issues to appropriate departments

Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided

Maintain accurate and detailed records of customer interactions, issues, and resolutions using internal tools

Participate in team meetings, training sessions, and continuous learning initiatives to enhance skills and knowledge

Engage in comprehensive training programs, seeking feedback and actively working on improving performance and developing professional skills

Requirements

You have a user-first mindset and are energized by the challenge of solving difficult problems.

You have excellent English communication skills, both written and verbal.

You excel in analytical thinking, open-ended research, and problem solving.

You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions.

You have a process-oriented mindset and ability to get things done.

You enjoy working in an in-office environment with strong cross-team collaboration and support.

You are able to prioritize and enjoy working in a quick-moving environment.

You are humble and have a proven track record for working well across teams and with external partners.

You are a current student or have recently graduated in 2026.

This is a 6-month Apprenticeship Intern Program, starting in Jan 2027