Onboarding Operations Associate

Brightchamps · Bengaluru

  • Experience0–2 yrs
  • SalaryDisclosed
  • Work modeonsite
  • Levelfresher
  • Posted17 Sept 2026
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About Brightchamps

Brightchamps is hiring in Bengaluru in education. This role looks for around 0+ years of experience.

Skills

  • student onboarding
  • batch allocation
  • Google Sheets
  • Microsoft Excel
  • scheduling
  • data analysis

The role

An operations associate at an education technology company manages student onboarding, optimises batch allocation, and analyses Google Sheets data to improve group utilisation and learning outcomes. The role coordinates scheduling workflows and resolves onboarding bottlenecks.

Full job description

Role: Operations Associate Location: HSR Layout, Bangalore

About BrightChamps BrightChamps is a global ed-tech giant aimed at bridging the gap between school education and real-world skills. From AI and Robotics to Financial Literacy, we empower kids to become the next generation of technology leaders. With a presence in over 30 countries, we are looking for talent that moves as fast as we do.

Role Overview:

We are looking for a highly execution-focused Onboarding Operations Associate to drive seamless and timely onboarding of students into group classes. The core focus of this role is to ensure optimal group efficiency by managing allocations, minimising delays, and solving operational bottlenecks in real-time. This is a high-ownership role at the intersection of operations, data, and student success.

Key Responsibilities: Student Onboarding & Allocation

● Ensure timely onboarding of students into relevant group classes with minimal TAT

● Manage student-to-batch allocation to maintain optimal group size and utilisation Group Efficiency Ownership — Core KPI

● Monitor and improve batch efficiency: fill rates, scheduling alignment, and drop-offs ● Continuously optimise group structures for better utilisation and learning outcomes Operational Execution

● Coordinate with internal teams (Sales, Scheduling, Academy) for a smooth onboarding flow

● Track onboarding pipelines and ensure zero delays or leakages Problem Solving & Escalation Handling

● Identify gaps in onboarding or batch formation and resolve them proactively

● Handle edge cases — reschedules, mismatches, drop-offs — with quick decision-making Data Tracking & Reporting

● Maintain and analyse data on Google Sheets for onboarding, batch efficiency, and utilisation

● Build trackers and dashboards to drive visibility and support decision-making What We're Looking For Skills & Mindset High ownership and execution mindset in a fast-paced environment Strong problem-solving and critical thinking ability Ability to manage multiple workflows and prioritise effectively Good communication skills for cross-team coordination Strong proficiency in Google Sheets / Excel

Pay: ₹499,999.00 - ₹500,000.00 per year

Benefits:

Health insurance

Paid sick time

Work Location: In person