OCC TSMO IT Operations Analyst I

Sabre · Bengaluru

  • Experience1–2 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Leveljunior
  • Posted21 Sept 2026
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About Sabre

Sabre is hiring in Bengaluru in hospitality travel. This role looks for around 1+ years of experience.

Skills

  • IT operations
  • Incident management
  • Jira
  • Change control
  • Customer testing
  • Vendor management

The role

An IT operations analyst at a travel technology company supports non-production test systems, coordinates incident management, and manages Jira queues and change control. The role handles customer testing, vendor coordination, and infrastructure support across development, testing, and training environments.

Full job description

Information Technology General Job Description

Team Description

The Operations Control Center (OCC) team plays a key role in the operational support of Sabre’s infrastructure and cutting-edge technology platforms that support over 85,000 transactions per second. OCC is the first responder for all Sabre platforms worldwide that monitor and mitigate potential impacts before they become an issue. The role of Test Systems Management Operations IT Operations Analyst I will serve as 2nd level support for non-production environments .

Role And Responsibilities

Provide first and second level support for business units using test systems which include development, testing, and training environments. Responsibilities involve the following for all non-production environments and systems used for testing:

Communicate with the users and system owners on incidents and significant impacts.Manage and coordinate customer testing with the support of the Customer Activity calendar.Coordinate with 3rd party vendors such as DXC which provide specific products and/or services.Manage status reporting and escalations for significant incidents or impacting events.Engage technical resources to resolve incidents when systems are impacted by performance, application or other environmental issuesManage Certification Change Advisory board meetings and weekly unsuccessful change callsProvide standard change review and approvals for non-production change requestsMonitor emails, change, incidents and JIRA ticket queues sent to the TSMO inbox/queuesCoordinate incidents across functional and operational teamsIdentify incidents are documented by the responsible teams with resolutionsKey contributor and/or lead for TSMO initiated projects or projects that support enhancements to the non-production systemsProvide weekday and weekend oncall support as required, including support for urgent issue/incident requests and direct support for TPF engagements

Education Requirements

Bachelor's degree or equivalent 1-2 years of experience