National Manager - Payments - E - Commerce

Job Purpose

This position is open with Bajaj Finance Ltd.

Duties and Responsibilities

Key Accounts Management

End to end ownership for business deliverables from partner- Drive sales numbers and increase BFLs penetration in partner volumes, Monitor the industry landscape to identify opportunities for further business development and growth

Responsible for end to end funnel Management, Reporting, Retargeting campaigns tracking to drive higher volumes. Also, to find the areas of improvement and execute system enhancements accordingly

Identify and drive implementation of opportunities for additional business via partner by planning strategic partner driven interventions like creating fest, promotion by partner etc

Make visits to the partners and engage with their technology/business teams to understand on ground issues, challenges and opportunities

Engage with internal and external SPOC for customer dispute management.

Project Management

Product concept closure on wireframe level for customer journey and internal and External API handshakes

Work with IT to close Product Requirement Documents

Responsible for creating, enhancing updating delivery plans/trackers; tracking timelines, and reporting status dependencies to all relevant stakeholders for all ongoing capabilities on a continuous basis

Work with partners to close commercials and legal contracts

Monitor health check for all day to day IT processes capabilities developed or to be developed for project, and its related platforms

Once the project is live, analyse at the beginning of the month to estimate the monthly target and project month-on-month growth, business volume, value of transaction etc. from the key account

Required Qualifications and Experience

a)Qualifications

Minimum Qualification: Post-graduate, MBA

Work Experience

Minimum 7 years of experience

Exposure to multiple aspects of project management, with significant exposure to product development (Fintech Experience is preferred)

Strong Project / program management with hands-on experience in delivering customer facing apps and website integrations

Previous experience in online website API technologies

Excellent spoken and written communication skills and ability to quickly grasp concepts and drive with agility as independent designer. Self-start for initiatives is key

Proficient in MS Excel Power point

Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution