MLR Content Library Specialist

ResMed is hiring for the role of MLR Content Library Specialist

Responsibilities of the Candidate :

Own and manage the centralized claims and messaging library, ensuring all claims are validated, tagged, and traceable to approved references.

Maintain one-to-many relationships between claims and variations to ensure consistency across assets.

Enable reuse of pre-approved claims to reduce unnecessary re-review cycles.

Define and maintain metadata frameworks, including region, product, content type, and approval status.

Ensure assets and claims are properly tagged to support searchability, filtering, and workflow automation.

Standardize taxonomy across global and regional teams.

Manage citation libraries and reference linking to ensure every claim is supported by approved, traceable sources.

Maintain version control and auditability of references and claims.

Support regional validation and compliance requirements.

Maintain the central repository of approved content as the single source of truth.

Manage content expiration, archiving, and re-approval triggers.

Ensure proper versioning, change tracking, and audit trails.

Partner with MLR teams to ensure workflows are configured with appropriate claims, metadata, and approval logic.

Support submission quality control before content enters review.

Drive adoption of best practices for content reuse and structured submissions.

Collaborate with MarTech and IT teams to align MLR platforms with DAM (Aprimo), project management tools such as Asana, CRM platforms, and downstream activation systems.

Ensure data consistency and synchronization across systems

Track metrics including claims reuse rate, content approval cycle time, and compliance issues related to claims and references.

Identify opportunities to improve efficiency, reduce redundancy, and strengthen governance practices.

Requirements :

Experience in MLR, regulatory review, or content compliance processes, preferably within healthcare, pharmaceutical, or other regulated industries.

Hands-on experience with MLR platforms or DAM systems such as Aprimo, Veeva, or Adobe Workfront.

Strong understanding of: Claims and references management, Content lifecycle and approval workflows and Metadata and taxonomy design

Experience working with cross-functional stakeholders across Medical, Legal, Regulatory, and Marketing functions.

Familiarity with MarTech ecosystem integrations, including DAM, CRM, and project management platforms such as Asana.

Analytical mindset with the ability to track and interpret workflow and content performance metrics.