Mgr, Professional Services Region

Job Summary

As Manager, Professional Services, you will lead customer satisfaction, service delivery excellence, and revenue growth across global customer and partner engagements. This role drives business growth and maximizes customer value by ensuring high-quality delivery, shaping business strategy, and building trusted relationships with strategic customers, partners, and internal stakeholders.

The Professional Services Manager will oversee delivery initiatives including infrastructure improvements, solution design, new installations and implementations, data migrations from existing storage environments to NetApp hybrid storage platforms, and automation deliverables aligned with industry best practices. This role requires strong operational knowledge within the assigned functional area and the ability to align individual and team objectives with broader business goals.

This position partners closely with Senior Management, Sales, Customer Success, and cross-functional teams to drive operational excellence, strengthen customer outcomes, and support scalable growth. The ideal candidate will bring strongcustomer service leadership, solid technical acumen, and the ability to operate effectively in high-pressure, time-sensitive situations where customer satisfaction and business impact are critical.

Job Responsibilities

Lead end-to-end professional services delivery, ensuring customer engagements are executed on time, within scope, and alignedwith business objectives and customer expectations. Build, manage, and develop high-performing delivery teams, including consultants, architects, project managers, and technical specialists. Lead automation initiatives that improve service delivery efficiency, standardize repeatable processes, reduce manual effort, and enhance customer outcomes through scalable tools, workflows, and best-practice adoption. Drive customer satisfaction and success by understanding customer priorities, proactively managing escalations, and ensuring consistent delivery of high-quality service outcomes. Partner with Sales, Customer Success, and cross-functional stakeholders to identify services opportunities, support proposal development, and expand customer value. Oversee infrastructure improvement, solution design, implementation, and automation programs, ensuring delivery is aligned withbest practices and technical standards. Manage key business and operational performance metrics, including revenue, utilization, cost, margin, delivery quality, and customer satisfaction. Drive operational excellence by improving delivery processes, increasing efficiency, strengthening governance, and scaling consistent service delivery practices. Establish and maintain trusted relationships with customers, partners, senior leaders, Sales, Support, Product, and Customer Success teams. Contribute to business strategy and services portfolio development by identifying growth opportunities, emerging customer needs, and new service offerings. Leverage data, analytics, and performance dashboards to monitor delivery health, inform decision-making, and drive continuous improvement across the services organization.

Job Requirement

Proven prior experience as a Professional Services Manager or in a similar services leadership role, with responsibility for managing delivery teams, customer engagements, and business outcomes.Proven experience managing teams responsible for infrastructure automation deliverables, with familiarity in core automation languages such as Python and PowerShell, as well as infrastructure-as-code development using Ansible or Terraform.Strong understanding of DevOps practices, version control systems, and CI/CD tools such as Git, GitHub, Azure DevOps, Jira, or equivalent platforms.Clear understanding of product development cycles, technical requirements, delivery governance, and project management principles.Strong people management skills with experience leading teams that manage multiple priorities, assignments, and customer engagements simultaneously.Demonstrated ability to make data-driven decisions based on facts, analysis, business priorities, and customer impact.Flexible, proactive, and comfortable operating in ambiguous, fast-changing business and technology environments.Practical experience in customer service leadership, stakeholder management, and escalation management.Strong capability in team leadership, talent development, performance management, and organizational operations.Experience managing key performance indicators, revenue objectives, operational performance, and continuous improvement initiatives.Experience working in a global environment with strong written and verbal business communication skills in English.Ability to formulate and execute business strategies that are anchored in customer value and measurable business outcomes.Inclusive leadership style with the ability to engage teams, support employee development, and deliver results through others.Experience working effectively with senior management, customer executives, and cross-functional leadership teams.Understanding of ITIL methodologies, including change, incident, problem, and configuration management.Ability to use analytics and performance metrics to optimize delivery performance and drive continuous improvement.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.