Member of Technical Staff - III, Technical Support

Mavenir · Bengaluru

  • Experience10–11 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelexecutive
  • Posted15 Sept 2026
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About Mavenir

Mavenir is hiring in Bengaluru in telecom. This role looks for around 10+ years of experience.

Skills

  • Packet Core Networks
  • LTE/EPC Architecture
  • 5G Core Architecture
  • GTP-C
  • GTP-U
  • Diameter
  • SIP
  • HTTP/2
  • 3GPP
  • IMS
  • VoLTE
  • Protocol Analyzers

The role

A technical support engineer at a cloud-native telecommunications company monitors packet core networks, troubleshoots LTE/EPC architecture and 5G Core Architecture, and resolves signaling and user-plane issues using protocol analyzers. The role also applies telecom certifications and supports data, voice, and signaling traffic.

Full job description

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems).

Key Responsibilities

Provide technical support for RAN , PACO and IMS products of Mavenir.

Monitor Packet Core network elements to ensure high availability, performance, and reliability

Proactively identify and resolve issues affecting data, voice (VoLTE), and signaling traffic

Perform 24×7 L2/L3 operational support as per shift or on-call requirements

Troubleshoot Signaling And User-plane Issues Involving

GTP-C / GTP-U ,Diameter, SIP,HTTP/2 (5G SBA interfaces)

Analyze interfaces such as S1, S5/S8, N2, N3, N4, N6, N11, Gy/Gx

Use protocol analyzers and traces to diagnose complex network problems

Job Requirements

10+ yrs of overall exp.. Bachelor’s degree in Engineering (Telecommunications, Electronics, Computer Science, or equivalent)

Relevant Telecom Certifications (preferred But Not Mandatory)

3GPP / LTE / 5G Core certifications

Strong Understanding Of LTE / EPC Architecture, Including

MME, SGW, PGW, HSS, PCRF

Working Knowledge Of 5G Core Architecture, Including

AMF, SMF, UPF, UDM, AUSF, PCF, NRF

Hands-on experience supporting data, signaling, and control plane issues

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.