Marketing Ops, PMO

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job serves as a thought partner, identifying issues and recommending best practices to enhance marketing effectiveness. Responsibilities include leading functional projects, analyzing business trends, and developing marketing plans that support organizational goals. The position requires effective project management to ensure the smooth operation of marketing functions and drive business improvements.

Job Description:

Essential Responsibilities:

Identify issues and recommend best practices to enhance marketing effectiveness.Lead functional projects and programs that drive business improvements.Collaborate with teams to analyze business trends and inform marketing strategies.Develop and manage marketing plans that support organizational goals.Ensure the efficient operation of marketing functions through effective project management.

Minimum Qualifications:

5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Deep expertise with Adobe marketing technologies, particularly AEP, AJO and Adobe Target.Strong experience with owned-channel operations across email, push, in-app and onsite communications.Experience with CRM operations, omnichannel campaign execution, customer contact strategies and marketing governance.Strong knowledge of media and channel operations, including regulatory controls and campaign compliance.Experience with web and app instrumentation, customer-behavior tracking, decisioning frameworks and performance insights.Strong operational data-analysis skills with the ability to identify opportunities to optimize campaigns, channels and platforms.Experience training, onboarding and developing marketing-team capabilities.People leadership or team management experience is preferred.Experience with PayPal platforms and tools such as OMT, PFS, LEAP, Rewards Point/Incentives, Picasso, RPS, Dropzone, ELMO and Personalization Studio is preferred.Familiarity with instrumentation and diagnostic capabilities including FPTI events and CAL logs is preferred.Strong stakeholder management and cross-functional coordination skills, with the ability to manage multiple concurrent priorities.Strong end-to-end problem-solving and troubleshooting capabilities across marketing operations, platforms and channels.

Additional Responsibilities

Lead execution of marketing campaigns across product and owned channels, driving timely, accurate and compliant delivery.Oversee operational capacity, campaign workflows and tooling to improve efficiency, quality and scalability across Consumer Centralized Communication Operations.Partner with Risk & Compliance to manage controls and governance for incentive and rewards programs.Serve as a subject matter expert and escalation point for PayPal’s incentives and rewards systems and associated compliance processes.Lead the global operational rollout and scaling of loyalty and rewards initiatives.Champion omnichannel delivery strategy and campaign governance across email, push, in-app and onsite experiences.Monitor campaign and operational performance, translating insights into actions that improve execution, platform effectiveness and customer experiences.Provide subject matter expertise across Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO) and Adobe Target.

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.