Manufacturing and Service Manager

Job Title: Senior Manager – Manufacturing & Service

Location: Bangalore (On-site)

About Us

At Teachmint, we believe that education moves the world forward and deserves the best technology in this pursuit. We are a global classroom technology company empowering educators and institutions in over 50 countries. At the forefront of classroom innovation, Teachmint is transforming how education is delivered through its proprietary solutions—Teachmint X, an AI-powered digital board; EduAI, an intelligent AI companion that empowers educators and learners to become self-reliant; and our interactive whiteboard technology, designed to blend intelligence with usability and elevate every moment of classroom interaction.

We are redefining education infrastructure. Whether you're architecting backend systems, designing intuitive front-end experiences, improving deployment pipelines, driving business growth and brand visibility, or scaling user impact—your work here directly shapes the future of education.

If you’re excited by the idea of building smart, scalable, and meaningful solutions in education, come create with us. Learn more: www.teachmint.com

About the Role

The Senior Manager – Manufacturing & Service will own end-to-end manufacturing quality, localisation, and after-sales service operations for Teachmint's hardware products across partner factories and service centres. This role carries full ownership of workflows at partner sites — from factory qualification, BOM/SOP creation, and manufacturing quality, to service centre performance and field support. The Senior Manager will lead an internal team and own workflows at partner factories and service centres to drive continuous improvement across the manufacturing and service network.

Key Responsibilities

Manufacturing Quality & Localization

Audit and qualify supplier-factory combinations against Teachmint's quality and capability standards

Own creation and maintenance of SKU-wise BOMs and SOPs across the product portfolio

Own IQC, Line QC, OQC, and PDI processes end-to-end

Identify localization opportunities and drive direct sourcing to grow Local BOM

Lead RCAs for field failures and drive closure of factory-level corrective actions

Service Centre Ownership

Own end-to-end workflows at partner service centres — intake, repair TAT, spares availability, and quality of repairs

Set and monitor service SLAs and drive performance reviews with service partners

Feed field/service data back into manufacturing RCAs and design improvements

Build a scalable service operations framework as hardware volumes grow

Team & Stakeholder Management

Manage & upskill a team of 4-6 across on-ground services, manufacturing operations and service centre operations

Partner with sourcing, product, and design teams to align on quality and localization roadmaps

Represent manufacturing & service in leadership reviews, owning metrics and improvement plans

Continuous Improvement

Drive structured quality improvement programs across factories and service centres

Build Teachmint's independent quality capability, reducing reliance on supplier documentation and training

Key Requirements

7–10 years of experience in EMS/electronics manufacturing quality, with prior exposure to service or after-sales operations

Proven experience managing teams and cross-functional stakeholders in a manufacturing or hardware environment

Strong track record in factory audits, line quality, and BOM/SOP ownership

Experience setting up or managing service centre operations, SLAs, and partner performance

Excellent data analysis, reporting, and executive communication skills

Comfort operating with high ownership in a fast-scaling, lean team environment

Preferred Qualifications

Experience in localization or Make-in-India (MII) initiatives

Exposure to both ODM and OEM manufacturing models

Prior experience building or scaling a quality/service function from the ground up

Travel Requirement

Frequent travel to Indian factories, suppliers, and service centres; occasional travel to Chinese suppliers.

Why Join Us

Own manufacturing and service outcomes end-to-end for Teachmint's hardware business

Build and lead a team shaping Teachmint's independent quality, localization, and service capability

Directly influence product reliability, margins, and customer satisfaction at scale

High-visibility role with a seat in leadership reviews and cross-functional strategy

Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated to providing equal opportunities in all aspects of employment, including recruitment, training, and development of employees, which encompasses promotions, transfers, assignments, and various benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on color, disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins, religious beliefs, or age.