So… why is it free?

Employers pay when they hire through Elip. You're not the product — you're the talent it finds. No contracts, no card. Not useful? One message wipes everything. No hidden Pro tier. No “contact sales.” This is the entire pricing page.

Manager - User Experience at Licious — Bengaluru

Experience2–3 yrs
SalaryNot disclosed
Work modeonsite
Levelmid
Posted11 Sept 2026

Apply for this job

About Licious

Licious is hiring in Bengaluru in agriculture food. This role looks for around 2+ years of experience.

Skills

customer journey mapping
design thinking
service design
behavioural insights
root-cause analysis
UX strategy
user experience design
NPS
CES
stakeholder management
retention strategy
growth strategy
data analysis
impact sizing

The role

A user experience strategy manager at a food technology company maps customer journeys, applies design thinking, and improves service design across product and support experiences. The role uses behavioural insights and root-cause analysis to reduce friction and strengthen retention.

Full job description

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta,our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 citiesacross the country delighting over 32 lac customers with our de-licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…

Role Overview

As the Manager- User Experience Strategy & Operations, , you will help design, improve, and deliver user experiencesacross key customer journeys. You will work closely with Product, Operations, Technology, and Customer Support teams to identifyexperience gaps, translate user needs into practical solutions, and ensure experiences are consistent, intuitive, and reliable.This is a hands-on execution role with growing strategic exposure. You will contribute to experience problem-solving,support journey-level improvements, and help ensure that user insights are reflected in product, process, and support design

What makes the role meaty?

Work on end-to-end user journeys, identifying friction points, usability issues, and trust gaps that impact user satisfaction and engagement.Analyse NPS/CES, user feedback, and qualitative insights to understand experience drivers and inform UX improvements.Translate user needs and problem statements into clear experience flows, service designs, and UX improvements across product and operational touchpoints.Partner closely with Customer Support teams to improve support-led experiences, including contact flows, resolution journeys, and handoffs across channels.Help design, document, and roll out support SOPs, playbooks, and workflows that improve clarity, consistency, and resolution quality.Identify recurring support issues and collaborate with Product, Ops, and Tech teams to reduce avoidable contacts and experience friction.Ensure cross-functional execution and accountability, aligning senior stakeholders and embedding UX and retention priorities into quarterly and annual plans.

We hope that you have..

2+ years of experience in B2C, e-commerce, logistics, or food tech environments.Tier-1 engineering graduate or MBA from a Tier-1 instituteTrack record of owning UX, retention, growth, or CX charters in high-scale, fast-paced setupsComfortable operating in high-volume, complex environments across distributed teamsStrong first-principles problem solver; able to structure and solve ambiguous problemsDesign-thinking mindset with the ability to map end-to-end user journeys and drive system-level solutionsHighly analytical and data-driven; strong on behavioural insights, metrics, root-cause analysis, and impact sizingAbility to balance strategy, hands-on execution, and senior stakeholder management in a high-ownership role