Manager - Product Application Engineer - L1 Technical Support (South Zone)

Position: Product Application Engineer - L1 Technical Support (South Zone)

Location: Bangalore

Reporting To: Regional Sales Manager

Position Summary

The L1 Technical Support Engineer will provide pre-sales and application support for Industrial Automation products including Variable Frequency Drives (VFDs), Soft Starters, PLCs, HMIs, Industrial Communication, and related automation solutions. The role will serve as the first level of technical expertise for channel partners, sales teams, and customers across the South Zone, ensuring timely support, product selection guidance, application development assistance, and effective customer engagement.

Key Responsibilities

Pre-Sales Technical SupportProvide technical compliance evaluation against customer specifications and tender requirements.Support product selection and sizing for automation solutions.Review customer inquiries, specifications, BOQs, and application requirements.Prepare technical comparisons against competitor offerings.Conduct product demonstrations and proof-of-concept presentations.Assist sales and channel partners in preparing technically compliant proposals.Support technical discussions with consultants, OEMs, system integrators, EPCs, and end users. Training & Technical EnablementConduct regular product and application training programs for:Authorized Channel PartnersSystem IntegratorsSales TeamsApplication EngineersDevelop training materials, presentations, and application notes.Organize hands-on workshops and demonstration sessions.Drive technical competency enhancement programs across the region.Ensure channels remain updated on new product launches and feature enhancements. Advanced Technical Support & Escalation ManagementAct as first-line technical support for complex application issues.Coordinate with service teams to resolve chronic and recurring field problems.Analyze root causes of technical issues and recommend corrective actions.Support troubleshooting of:VFD applicationsSoft Starter applicationsPLC/HMI systemsIndustrial communication networksSCADA systemsInterface with product management teams for unresolved cases.Maintain records of technical cases, solutions, and learnings. Application Development SupportSupport channel partners and system integrators in application development.Assist in software configuration, commissioning logic, and application programming.Support proof-of-concept testing and validation.Share best practices and application know-how with customers and channels.

Key Deliverables (KPIs)

Technical inquiry response time.Number of technical trainings conducted.Channel competency development index.Pre-sales support conversion rate.First-time resolution percentage.Reduction in recurring service escalations.Number of application support cases closed.Customer and channel satisfaction ratings.Technical support coverage across South Zone.

Required Qualifications

Education

BE / B.Tech or Diploma in Electrical, Electronics, Instrumentation, Mechatronics, or Industrial Automation.

Experience

Min 2 to 6 years of experience in Industrial Automation, Drives, Motion Control, PLC, or related fields.Experience supporting OEMs, System Integrators, EPCs, or Industrial End Users preferred.

Technical Skills

VFDs and Soft StartersPLC ProgrammingHMI/SCADA SystemsIndustrial Ethernet & Fieldbus CommunicationMotor Control ApplicationsIndustrial NetworksApplication EngineeringElectrical Drawings & SchematicsAutomation System Troubleshooting

Preferred Knowledge

Water & WastewaterHVACMaterial HandlingProcess IndustriesFood & BeverageMetals & MiningCementGeneral Manufacturing

Competencies

Strong analytical and problem-solving skillsCustomer-oriented approachEffective presentation and training skillsGood communication and interpersonal skillsAbility to work independently and manage multiple prioritiesTechnical documentation and report writingTeam collaboration and stakeholder management

This role is ideal for engineers passionate about automation technology, customer engagement, technical problem-solving, and application development.

What's in it for me?

Be part of meaningful work that drives energy transition and digital transformationCollaborate with cross-functional teams including sales, engineering, and product expertsGrow your technical expertise through training, certifications, and hands-on experienceJoin a culture that values innovation, customer partnership, and continuous improvement

Bring your technical talent to a team that's shaping the future — apply today!

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€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

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