Manager-Process Excellence (Bangalore, India - On-site)

Job Description

KEY RESPONSIBILITIES:

Support custodianship of DAMAC's governance framework, policies, DoA and QMS.Develop, standardise and continuously improve policies, procedures, SOPs and process frameworks.Drive business and process improvement, efficiency and simplification.Run quality certification (ISO / EFQM) and awards programmes.Analyse performance, build KPIs and benchmark against industry standards.Support change management, training and adoption across Business Units.Support custodianship of DAMAC's policies and standards, governance framework, Delegation of Authority (DoA), methodologies and enterprise process tool (ARIS).Develop, update and maintain department / BU charters in line with the corporate governance model.Support the design, implementation and continuous improvement of a fit-for-purpose QMS framework aligned to DAMAC's growth strategyConduct QMS maturity assessments across Business Units and translate findings into practical action plans.Support QMS implementation — documentation, process mapping and governance reporting.Work with BU and Department heads to develop, update and continuously improve DAMAC and BU policies, procedures and process frameworks.Draft and maintain P&Ps, SOPs and customer journeys, consistent with the corporate policy hierarchy (DoA, Policy Manual, Frameworks / Standards).Maintain and update stage-gate frameworks and supporting templates, guidelines and forms.Conduct gap assessments of existing processes to identify inefficiencies, risks and improvement opportunities.Design and execute business / process improvement initiatives, including root-cause analysis and corrective action plans.Drive operational efficiencies through process automation, standardisation and simplification.Track the effectiveness of implemented changes and sustain improvements.Support roll-out of a company-wide certification programme against recognised standards (e.g. ISO, EFQM).Coordinate documentation, evidence gathering and audit readiness for certification and re-certification cycles.Gather and analyse data from multiple sources to understand performance metrics and identify trendsDevelop and monitor KPIs and benchmark performance against industry standardsPrepare and present clear, actionable reports and dashboards to senior management.Conduct change impact assessments and support change-management processes for scope, process or policy changes.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

Bachelor's in Business Administration, Quality Management, Operations Management, Engineering or a related field (required); MBA / postgraduate an advantage.Certification in process improvement or quality methodologies — Lean Six Sigma, ISO 9001 Lead Auditor / Implementer, EFQM Assessor or PMP — preferred.5–7 years in Business Excellence, QMS, governance, business process improvement, ideally in a large multi-BU organisation.Prior exposure to ISO certification, EFQM or equivalent excellence models highly desirable.Experience with process modelling / BPM tools (e.g. ARIS) is critical.Proven experience in supporting functions such as Procurement and Finance.Experience in usage of practical GenAI skills in Business Excellence.