Manager- Fulfilment & Experience

The Role

About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team as Manager will zip you to the cockpit of our ever-burgeoning rocketship and, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics to ensure the best possible user and seller experience. At Meesho, we are on a mission to achieve what has never been done before – introducing e-commerce to the tier-2 and tier-3 cities of India. Our team's crucial contribution to this ambitious endeavor involves completely reimagining fulfillment from the ground up. This translates into a multitude of "zero-to-one" projects, offering opportunities for those willing to seize them.Our focus is on constructing a supply chain and user experience that reshapes the landscape of e-commerce. Simultaneously, we are unwavering in our commitment to introducing best-in-class processes and policies, coupled with a steadfast dedication to continuous innovation. The ultimate goal is to consistently deliver excellence in both User and Seller experiences. Emphasizing personal growth and enjoyment at work is integral to our culture, just as much as our dedication to hard work. We foster this through regular one-on-one virtual meetings, engaging monthly all-team catch-ups, and timely recognition and rewards. Join us in this exciting journey where innovation meets personal and professional development!

About the Role

As a Manager in Experience at Meesho, you will play a pivotal role in crafting exceptional and memorable shopping journeys. Your primary focus will involve establishing robust partnerships with the Business, Product, Tech, and Data teams along with collaborating closely with program managers and leaders overseeing fulfillment and user  experience initiatives to redefine the experience for our ecosystem. In this capacity, you will spearhead key initiatives and impactful projects aimed at overhauling our approach to user satisfaction. Your central guiding principle will be to ascertain whether Meesho is the preferred e-commerce channel for all our customers. You will address this question daily by implementing user and seller-centric, cost-effective designs and processes. Additionally, you will take ownership of performance metrics for Fulfillment and Experience within your domain.

What you will do

Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics

Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers

Participate in building strategy as an advocate for better user experience from the vantage point the programs you own

Influence product development choices using data and insights which originate from in-depth knowledge of your program

Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes

Engage the Meesho Leadership as active stakeholders in problem-solving for your programs

Manage internal and external stakeholders to ensure success of the programs you own.

The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.

What you will need

Candidates from either Premium or Top B Schools with total work experience of 3-5 years of experience preferred

Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred

Strong problem solving and analytical skills

Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects

Data driven and inquisitive approach.