Manager - Customer Interaction Suite

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

We are looking for a detail-oriented and driven Product Owner to support the growth and execution of our SMS offering within our CPaaS product portfolio.

You will work closely with the Product Manager, engineering, design, and delivery teams to translate business and market needs into actionable product requirements. Your role is central to ensuring that our SMS roadmap is implemented efficiently, with high quality, and in alignment with the global product strategy.

Key Responsibilities

Product Execution & Delivery

Translate product vision and high-level requirements into detailed user stories, acceptance criteria, and sprint backlogs.

Work with engineering teams to ensure clarity, feasibility, and timely delivery of product increments.

Manage the SMS product backlog, ensuring it is well-prioritized, refined, and aligned with business outcomes.

Participate in sprint planning, reviews, and retrospectives to ensure continuous alignment between technical teams and product goals.

Validate deliverables against business and technical acceptance criteria to ensure high-quality releases.

Stakeholder Collaboration

Serve as the day-to-day point of contact between engineering, QA, and cross-functional business teams.

Collaborate closely with the Product Manager to communicate progress, risks, and dependencies.

Support pre-sales and operations teams with product knowledge and technical clarifications when needed.

Ensure customer, carrier, and partner feedback is incorporated into product iterations.

Market & Technical Understanding

Develop a solid understanding of SMS standards, GSMA specifications, and carrier-level integrations.

Stay informed about SMS trends, API developments, and platform capabilities to support informed product decisions.

Contribute to use case validation and functional design to ensure product-market fit.

Data & Continuous Improvement

Monitor product performance metrics post-launch (e.g., delivery success rates, engagement, adoption).

Identify opportunities to improve user experience, efficiency, or technical reliability.

Support documentation, release notes, and internal enablement material for SMS product updates.

Qualifications

3-5 years of experience as a Product Owner, Business Analyst, or Technical Product Lead, ideally within CPaaS, telecom, or messaging platforms.

Strong familiarity with SMS, or other messaging APIs.

Experience working in Agile/Scrum environments, with hands-on backlog and sprint management.

Excellent ability to translate complex requirements into clear, testable user stories.

Solid communication and collaboration skills across technical and business teams.

Analytical mindset with a focus on product quality, delivery, and customer impact.

Bachelor’s degree in engineering, computer science, or related field; Agile certification (CSPO, PSPO) preferred.

Preferred Attributes

Experience collaborating with mobile operators, OEMs, or messaging aggregators.

Familiarity with API-first development, Postman collections, and JSON workflows.

Strong attention to detail, organization, and proactive ownership mindset.

Interest in emerging communication technologies and their business applications.

Success in This Role Looks Like

The SMS product backlog is always clear, prioritized, and ready for execution.

Sprint deliverables consistently align with product vision and market expectations.

Engineering teams have clarity and support to execute efficiently.

High-quality, timely releases that drive adoption and customer satisfaction.