Manager - Agency Management, Recoveries South

SBI Card · Bengaluru

  • Experience13–18 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelexecutive
  • Posted21 Sept 2026
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About SBI Card

SBI Card is hiring in Bengaluru in financial services. This role looks for around 13+ years of experience.

Skills

  • recoveries
  • settlement waiver rate
  • customer complaints
  • audit observations
  • DRA certification

The role

A collections manager at a consumer finance company drives recoveries, tracks settlement waiver rate, and monitors customer complaints and audit observations while managing agency performance.

Full job description

Resolution Rate. Normalization / Roll back Rate. Settlement waiver rate. Absolute Recovery. Rupee collected. NFTE CAPE. DRA certification of NFTEs. Absolute Customer Complaints. Absolute audit observations.

. Qualification . Post-Graduate / Graduate in any discipline. .