Loan Operations Specialist
Unacademy · Bengaluru
- Experience1–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted14 Sept 2026
About Unacademy
Unacademy is hiring in Bengaluru in education. This role looks for around 1+ years of experience.
Skills
- Loan processing and operations
- Hindi
- English
- Compliance requirements
The role
A loan operations specialist works in an education services company, managing loan applications through lender coordination, case processing, escalations, and compliance workflows. They monitor pending cases, resolve payment failures, guide sales teams on rejected applications, and improve the loan journey using loan processing and operations, Hindi and English, and compliance requirements. Their skills include loan processing and operations, Hindi and English, compliance requirements, stakeholder coordination, escalation handling, and process improvement.
Full job description
🚨 We’re Hiring | Executive / Senior Executive – Loan Operations
📌 Experience: 1–3 Years
We are looking for a detail-oriented and proactive professional to join our Loan Operations Team.
🔹 Key Responsibilities
• Manage daily loan cases and ensure timely processing within defined TATs.• Coordinate with lenders and Sales Teams for smooth application processing and closure of pending requirements.• Monitor pending cases, identify bottlenecks, and drive timely resolution.• Handle loan-related escalations and customer/learner complaints.• Guide the Sales Team on pending requirements, rejected/non-approved cases, and possible resolutions.• Ensure adherence to defined processes, SOPs, and compliance requirements.• Identify and escalate potential cases of mis-selling or non-compliance.• Analyse recurring operational challenges and work with stakeholders to improve the loan journey.• Coordinate with lenders for course/goal mapping, re-mapping, and enabling required goals on loan forms.• Support the Sales Team with payment failures and other loan-related concerns.
🔹 What We’re Looking For
• Strong command of Hindi & English, with excellent English written communication.• Strong coordination, communication, and problem-solving skills.• Good understanding of loan processing and operations.• Ability to manage multiple cases and escalations within strict TATs.• Comfortable working in a fast-paced, target-driven environment.
📩 Apply now!
Send your CV: ext-kumari.anushka@unacademy.com Or 8521419556