Loan Operations Specialist

Unacademy · Bengaluru

  • Experience1–3 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Posted30 Sept 2026
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About Unacademy

Unacademy is hiring in Bengaluru in education. This role looks for around 1+ years of experience.

Skills

  • loan processing
  • loan operations
  • Hindi
  • English
  • compliance requirements

The role

A loan operations specialist at an education company manages loan processing and loan operations, coordinates lenders, and resolves payment failures and customer escalations using Hindi and English. The role also applies compliance requirements and supports sales teams with rejected cases and pending requirements.

Full job description

🚨 We’re Hiring | Executive / Senior Executive – Loan Operations

📌 Experience: 1–3 Years

📢 Immediate Joiners with strong Hindi communication skills are encouraged to apply!

We are looking for a detail-oriented and proactive professional to join our Loan Operations Team.

🔹 Key Responsibilities

• Manage daily loan cases and ensure timely processing within defined TATs.• Coordinate with lenders and Sales Teams for smooth application processing and closure of pending requirements.• Monitor pending cases, identify bottlenecks, and drive timely resolution.• Handle loan-related escalations and customer/learner complaints.• Guide the Sales Team on pending requirements, rejected/non-approved cases, and possible resolutions.• Ensure adherence to defined processes, SOPs, and compliance requirements.• Identify and escalate potential cases of mis-selling or non-compliance.• Analyse recurring operational challenges and work with stakeholders to improve the loan journey.• Coordinate with lenders for course/goal mapping, re-mapping, and enabling required goals on loan forms.• Support the Sales Team with payment failures and other loan-related concerns.

🔹 What We’re Looking For

• Strong command of Hindi & English, with excellent English written communication.• Strong coordination, communication, and problem-solving skills.• Good understanding of loan processing and operations.• Ability to manage multiple cases and escalations within strict TATs.• Comfortable working in a fast-paced, target-driven environment.

📩 Apply now!

Send your CV: ext-kumari.anushka@unacademy.com Or 8521419556