Lead Software Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Storage as a Service (STaaS) team builds Docusign's internal platform to enable product teams to use storage without managing cloud-provider implementation details. Docusign is seeking a Lead Software Engineer to provide technical leadership for the platform, with deep ownership of Redis/Valkey and messaging capabilities. In this role, you will lead architecture and implementation across the STaaS control, data, and management planes. You will build cloud-agnostic abstractions backed by services like Azure Managed Redis and Google Pub/Sub using consistent APIs, sidecars, and gateways. Additionally, you will partner with teams to set technical direction, mentor engineers, and balance developer experience with performance, security, and cost.

This position is an individual contributor role reporting to the Senior Director, Engineering.

Responsibility

Lead the architecture, technical strategy, and delivery of STaaS capabilities, with primary ownership of Redis/Valkey and queuing or messaging servicesDesign and implement high-throughput, low-latency Redis/Valkey platform services for caching, persistent key/value workloads, distributed coordination, and other internal use casesDesign reliable queuing and messaging abstractions that support appropriate delivery guarantees, ordering, retries, dead-letter queues, replay, backpressure, and idempotent consumersBuild and evolve the STaaS control plane for logical resource provisioning, lifecycle management, policy enforcement, quotas, and consistent blueprints across cloud providersDevelop and maintain Terraform providers, modules, service blueprints, and provisioning workflows for Redis, queuing, and related STaaS resourcesIntegrate Redis and queuing capabilities with the broader STaaS platform's security, account, tenancy, telemetry, and operational-management modelsEstablish secure patterns for authentication, authorization, network isolation, encryption, secrets management, and tenant or account-level boundariesDesign and implement autoscaling, capacity management, sharding, failover, disaster recovery, and high-availability strategies for stateful and messaging workloadsDefine and improve operational standards for metrics, tracing, logging, alerting, dashboards, capacity planning, and service-level objectivesLead migration strategies that enable existing Redis, Valkey, Service Bus, and Pub/Sub resources to adopt STaaS capabilities with minimal disruptionMentor engineers through design reviews, code reviews, incident reviews, and hands-on technical guidanceParticipate in on-call rotations, lead or contribute to incident response, and drive corrective actions that improve STaaS reliability

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

12+ years of hands-on software development experience in an object-oriented programming language such as C#, C++, Java, or an equivalent language5+ years of experience designing, implementing, and operating distributed systems or cloud platform services in productionExperience with Redis or Valkey, including data structures, persistence, replication, clustering or sharding, eviction, failover, performance tuning, and capacity managementExperience designing and implementing queuing, pub/sub, or messaging systems, including delivery semantics, ordering, retries, dead-letter handling, and consumer scalabilityExperience with distributed systems, API design, concurrency, fault tolerance, consistency, and production operationsExperience designing abstractions that hide cloud infrastructure details while preserving reliability, security, performance, and operational visibilityExperience with cloud deployment, configuration, automation, and scripting tools

Preferred

Experience with Azure Managed Redis, Google Memorystore, Azure Service Bus, Google Pub/Sub, or comparable managed cloud servicesExperience building storage or platform services across Azure, GCP, and AWSExperience developing Redis client libraries, authentication sidecars, gateways, protocol adapters, or service meshes for data-plane integrationsExperience with multi-tenant caching or messaging platforms, account-aware resource management, quotas, encryption, and access isolationExperience implementing autoscaling, sharding, replication, failover, disaster recovery, and performance engineering for Redis or messaging workloadsExperience with migration tooling for existing cloud resources and backward-compatible platform adoptionExperience defining service-level objectives and building observability for latency, throughput, saturation, availability, delivery, and consumer lagExperience leading platform teams that support many internal service owners and operating in a DevOps or infrastructure-as-code environment

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice