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Lead Platinum Support Account Manager at Sprinklr — Bengaluru

Experience3–8 yrs
SalaryNot disclosed
Work modeonsite
Levelmid
Posted10 Sept 2026

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About Sprinklr

Sprinklr is hiring in Bengaluru in technology software. This role looks for around 3+ years of experience.

Skills

Salesforce Service Cloud
CRM systems
Knowledge base systems
Customer portals
Telecom
Call-center integration
VoIP
SIP protocols
RTP
Dialer
ACD
IVR
SBC

The role

A platinum support account manager at a customer experience software company handles Salesforce Service Cloud, customer portals, and VoIP integrations, applying SIP protocols and contact-center technology to resolve complex customer cases. The role also manages telecom, call-center integration, and case-management workflows.

Full job description

Graduation from Tier-1 College

Familiar with Salesforce Service Cloud or similar CRM systems,KB systems,and Customer portals for case management . At least two years experience with telecom,call center integration,and VoIP,including developing and deploying code that directly interacts with SIP protocols,rtp packets,and the like

Experience on VOIP,Dialer,ACD,IVR,SBC .