Lead Associate : Sourcing ops

The Lead Associate – MGPP Control tower Operations will own end-to-end vendor Operations & catalog , listing activities which includes Marketplace Growth & Partner Platform / Group Purchase Program. This role is central to ensuring smooth month-on-month order management flow , order breaches , order recoconciliations , catalog builds, proactive vendor management, and monitor tower control to minimize vendor breaches and SLA misses, while driving timely and error-free catalog go-lives.

Key Responsibilities

Vendor ManagementOwn vendor onboarding, coordination, and day-to-day relationship management for assigned vendor tower(s)Track vendor performance against defined SLAs/KPIs and drive corrective action plans for underperformanceAct as the primary point of contact for vendor escalations, ensuring timely resolutionConduct periodic vendor reviews (weekly/monthly) to align on catalog pipeline, issues, and improvement areasCatalog Building (Month-on-Month)Plan, execute, and monitor monthly catalog build targets across categories/vendorsEnsure catalog inputs (images, content, pricing, attributes) meet quality and compliance standards before go-liveCoordinate with cross-functional teams (content, pricing, category, tech) to unblock dependencies impacting catalog volumeMaintain trackers/dashboards for catalog build status, pendency, and agingTower Control & Breach ManagementOwn tower-level control mechanisms to proactively identify risks of vendor SLA/TAT breachesSet up early-warning triggers and daily/weekly control checks to curtail breaches before they occurPerform root-cause analysis on breaches and implement preventive/corrective measuresPublish breach/compliance reports to stakeholders and drive closure of open action itemsCatalog Go-LiveCoordinate end-to-end catalog go-live activities, ensuring accuracy, completeness, and timelinessConduct pre-go-live audits/QC checks to catch and resolve errors before publishingManage go-live calendars and ensure alignment across vendor, tech, and business teamsTrack post-go-live catalog health and resolve any live-catalog issues quicklyReporting & Process ImprovementMaintain and publish operational dashboards/MIS on vendor performance, catalog velocity, and breach trendsIdentify process gaps and drive automation/SOP improvements to increase efficiency and reduce manual errorsSupport audits and ensure adherence to defined operating processes and compliance normsRequired Skills & CompetenciesFunctional/TechnicalStrong understanding of catalog management and vendor operations in an e-commerce/marketplace environmentProficiency in Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP, dashboards); SQL knowledge is a plusExperience with catalog/PIM tools, vendor management systems, or internal ops platformsAbility to read and act on operational data/reports to identify risks and trendsOperational/ManagerialStrong stakeholder management — able to manage vendors, internal teams, and leadership simultaneouslyHigh ownership mindset with ability to work under tight timelines and monthly targetsSharp problem-solving and root-cause analysis skills, especially around SLA/breach managementProcess orientation with attention to detail and quality control disciplineBehavioralExcellent communication skills (written and verbal) for vendor and cross-functional coordinationAbility to multitask and prioritize across multiple vendor towers/categoriesProactive, control-oriented approach rather than reactive firefightingComfortable working in a fast-paced, metrics-driven environment