Key Account Manager

Legodesk · Bengaluru

  • Experience2–3 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Levelmid
  • Posted13 Sept 2026
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About Legodesk

Legodesk is hiring in Bengaluru in technology software. This role looks for around 2+ years of experience.

Skills

  • Customer Success
  • Debt Recovery Processes
  • CRM Platforms
  • Customer Onboarding
  • Account Retention
  • SaaS Implementation
  • BFSI

The role

A customer success manager at a legal technology company serving financial institutions and law firms manages debt recovery workflows, client onboarding, and account retention. The role applies customer success, debt recovery processes, CRM platforms, and SaaS implementation to improve adoption and client outcomes.

Full job description

ABOUT COMPANY

Osettl Technologies operates Legodesk — a specialized legaltech platform for end-to-end debt recovery and NPA resolution. We serve India's leading banks, NBFCs, ARCs, and law firms with cutting-edge workflows for:

• SARFAESI Act proceedings• IBC/NCLT filings  • DRT/DRAT litigation• Section 138 NI Act prosecution

THE ROLE

Customer Success Executive — own the post-sale client lifecycle for BFSI customers (banks, NBFCs, ARCs, law firms). Your mission: ensure clients achieve their debt recovery and litigation outcomes with Legodesk.

Success = High adoption, zero churn, strong NPS, growing case volume per account.

Experience Required: 2-3 years in customer success, support, or client operations

Location: Bengaluru (on-site)

RESPONSIBILITIES

Client Onboarding & Enablement→ Lead structured onboarding for new customers→ Conduct training on Legodesk platform (SARFAESI, IBC, DRT, Section 138)→ Create personalized implementation timelines→ Build success playbooks tailored to each client's workflow

Ongoing Support & Relationship Management→ Serve as trusted single point of contact (SPOC) for assigned accounts→ Monitor usage metrics and proactively identify adoption blockers→ Field client questions; resolve issues or escalate smartly→ Maintain CRM transparency (all interactions logged)

Account Health & Retention→ Track health metrics: NPS, adoption rate, case volume, engagement score→ Identify at-risk accounts and escalate for retention intervention→ Conduct quarterly business reviews (QBRs) to drive value realization→ Build retention strategies for your portfolio

Continuous Improvement→ Gather customer feedback on features and pain points→ Escalate to Product team as feature requests or bug reports→ Build case studies and customer testimonials→ Stay current on regulatory changes (debt recovery, NCLT, DRT)

YOUR PROFILE

✓ 2-3 years in CS, customer support, or client operations✓ SaaS background preferred (but not required)✓ Strong communicator: explain technical concepts to non-technical stakeholders✓ Empathetic problem-solver; comfortable with ambiguity✓ CRM proficiency (Salesforce, HubSpot, or similar)✓ Curious about BFSI/legaltech; willing to learn debt recovery processes✓ Bachelor's degree (any stream)

RED FLAG: If you've only done internal ops with zero external client interaction

GREEN FLAG: "I reduced churn from X% to Y%" or "I built an onboarding playbook"

YOU'LL BE MEASURED ON

→ Churn Rate: <5% QoQ→ NPS Score: 50+ (client satisfaction)→ Product Adoption: >70% across portfolio→ Onboarding Time: <30 days to go-live→ Case Volume Growth: growing engagement per client

#Hiring #CustomerSuccess #Legaltech #Bangalore #BFSI #SaaS #Startup #FullTime