ITAM Process Consultant

Cargill · Bengaluru

  • Experience8–9 yrs
  • SalaryNot disclosed
  • RoleERP & CRM Consultant
  • Work modeonsite
  • Posted13 Oct 2026
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About Cargill

Cargill is hiring in Bengaluru in agriculture food. This role looks for around 8+ years of experience.

Skills

  • IT Asset Management
  • IT Service Management
  • Process Design
  • Workflow Development
  • ITIL 4
  • Azure DevOps
  • Jira
  • Confluence
  • Visio

The role

Works as an ITAM Process Consultant at an agriculture and food company. Applies IT Asset Management and IT Service Management practices to design and improve processes, workflows and governance using ITIL 4. Manages Agile delivery with Azure DevOps and Jira.

Full job description

Job Purpose and Impact

We are seeking an experienced ITAM Process Consultant with 8+ years of experience in IT Asset Management, IT Service Management, and Process Governance. The ideal candidate will possess strong expertise in industry with the best practices, ITIL 4 frameworks, process design, workflow development, documentation management, and Agile delivery methodologies.

This role will be responsible for documenting and continuously improving ITAM processes while ensuring alignment with organizational standards, compliance requirements, and business objectives.

Key Accountabilities

ITAM Process Management

HAM and CMDB and provide support to SAM

Process Design & Workflow Development

Create detailed process flows, workflows, RACI matrices, SOPs, work instructions, and process documentation. Develop and maintain process maps using standard process modeling methodologies. Apply ITIL 4 principles and service management best practices to ITAM processes.

Agile Delivery & Enhancement Management

Manage and maintain Agile boards (Azure DevOps, Jira, ServiceNow Agile, etc.). Create, refine, prioritize, and track user stories, tasks, bugs, and enhancements. Collaborate with development and platform teams to drive execution of ITAM-related initiatives. Monitor sprint progress and ensure timely closure of deliverables. Facilitate backlog grooming and stakeholder prioritization sessions.

Documentation & Knowledge Management

Establish and maintain an organized ITAM documentation repository. Define documentation standards, templates, version controls, and governance practices. Ensure all ITAM documentation follows business-approved standards and organizational structures. Create operational guides, knowledge articles, training materials, and process documentation.

Executive Presentations & Reporting

Develop professional PowerPoint presentations for leadership reviews and governance forums. Prepare executive-level summaries and strategic recommendations.

Key Skills

Functional Skills

ITIL 4Process DesignWorkflow DevelopmentCompliance & Audit ReadinessContinuous ImprovementAzure DevOpsJiraConfluenceVisio

Soft Skills

Stakeholder ManagementCommunication & FacilitationExecutive Presentation SkillsDocumentation ExcellenceOrganizational SkillsStrategic ThinkingProblem SolvingCollaboration & Influencing

Qualifications

Minimum requirement of 8 years of relevant work experience.