IT Help Desk Specialist II

We Are Teva

We’re Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it’s innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we’re dedicated to addressing patients’ needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together.

Our Team, Your Impact

IT Services and Support is looking for Technical Service Representatives, Global Workplace Support Services to be part of the IT service desk team providing L1 support across Teva. An ideal candidate will bring a combination of hands-on technical and good communication capabilities.

How You’ll Spend Your Day

Perform initial problem determination (level 1) in support of scope of services with related hardware, software, and services support.Provide in-scope technical advice and guidance, trouble shoot end users queries / issues and advise potential resolutions within specified KPIs and metrics.Handle service entitlement failures associated with requests for in-scope services.Assign records to other support groups, as and when required.Act as service desk's advocate when dealing with other support / resolver groups.Initiate the service outage procedure, update VRU status messages with outage information, as required.Process requests for password resets and manage the requests to satisfactory completion.Accurately log all interactions via established business processes and tools.Understand and contribute to the improvement of various performance metrics.Update inventory for software licenses, hardware, and reporting.

Your Skills And Experience

Bachelor’s in computer science, Engineering, or related discipline with an IT certificate Freshers or 1 year of experience as a technical service desk agent.Strong communication (verbal and written) skills.Excellent logical reasoning, troubleshooting and problem determination skills.Basic knowledge and experience with Remote takeover tools.Work in office is required (No work from home option).Ready to work in rotational shifts and with rotational weekly offs.Experience with remote access tools and ticketing tools is good to have

How We’ll Take Care Of You

At Teva India, care is at the heart of how we work. From your first day, you’ll be welcomed into a people-first culture built on inclusion, respect, and belonging.

That support extends to you and your loved ones through benefits designed for real life. These include comprehensive medical insurance, OPD coverage, annual health checkups, term life and accident insurance, and confidential emotional wellbeing support through our Optum Employee Assistance Program. You’ll also enjoy healthy meals at work, holistic wellbeing initiatives, and volunteering programs that help you give back to the community.

Your growth matters too. You’ll have opportunities to build future-ready skills, collaborate on projects with global teams, explore internal career opportunities, and learn through programs such as our AI-enabled Teva Twist program, R&D Academy, continuing education, and mentorship.

Join our vibrant workplace, where we celebrate milestones, festivals, achievements, and community impact together.

Already Working @Teva?

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Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.