IT Analyst

The IT Analyst for Manufacturing Operations Management works with global operations partners and IT stakeholders to identify and define needs/issues, document requirements, lead development on small- to medium-sized projects and/or participate in larger-scale implementations, and solve complex problems, providing recommendations with fact-based analysis.

Responsibilities:

Liaison between global operations users and IT - make recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.

Provide ongoing application support to ensure stable and secure operations.

Conduct application diagnostic root cause analysis on critical outage support activities.

Analyse data to troubleshoot issues, collaborate with vendors to develop and implement solutions.

Proactively enforces worldwide and local security policies to ensure technology, application, and information assets are protected.

Develop small to medium enhancements for key business customers.

Support Manufacturing Operations Management (MOM) digital transformation IT/IS solution implementation and automation roadmap.

Consult with, document and translate stakeholder processes and requirements into IT/IS requirements.

Determines and develops imaginative, thorough, and scalable design solutions, and delivers successful on-time solutions.

Write technical procedures and revise as needed.

Leads ITIL application change management control for applications.

Provide direction and basic coaching/mentorship to junior team members and non-employee resources.

Drive Incident management and priority 1 root cause analysis with support teams.

Deliver on key automation initiative projects for our global business teams.

Requirements:

Able to work independently with little supervision, direction and guidance.

Able to understand the business strategy and value creation proposition and deliver globally integrated IT solutions while satisfying local needs by collaborating and aligning with key stakeholders on priorities.

Able to anticipate obstacles, adapt to changes, and deliver on commitments.

Using data-driven insights, able to influence others within the job area through an explanation of facts, policies, and practices.

Able to simplify and communicate complex processes to end users.

Able to identify new possibilities by demonstrating curiosity and respect for different perspectives.

Understands Enterprise Resource Planning (ERP), Plant Maintenance tools, Training Enforcement systems, Non-Conformance systems, Delmia.

Manufacturing Execution Systems (MES) and skilled in the ability to navigate, troubleshoot and solve complex technical challenges, and configure as needed.

Proficient in Siemens Camstar/Opcenter application, Designer, Portal Studio, and CIO/MIO/CNMOM.

2+ years of development experience with Designer, Portal Studio, and Mendix.

Proficient in Java, C#, NET, SQL, JavaScript, XML, and RESTful web services.

Education and Experience Requirements:

Bachelor's degree and 3+ years of relevant experience OR Bachelor's and Master's Degree with 1+ years of relevant experience required.

ITIL Certification preferred.

Digital Transformation Certificate preferred.

2+ years experience with the following programing languages; C#, Java, . NET, SQL, JavaScript, XML, RESTful web services, Designer, Portal Studio.

2+ years' experience with Enterprise Resource Planning (ERP) and Manufacturing Execution System (MES).

1+ years of experience with system validation testing preferred.

Project Management experience preferred.