IP Technical Expert Center Specialist

Job Description

As an IP Technical Expert Center Specialist, you will serve as a key technical authority in diagnosing and resolving complex IP network issues. You will collaborate with cross-functional teams to lead deployments, conduct root cause analyses, and enhance product performance. This role involves mentoring team members, ensuring operational excellence, and supporting mission-critical production networks while fostering innovation and implementing industry best practices for Network Infrastructure business.

How You Will Contribute And What You Will Learn

Debugs complex product installations, product problems by applying both established procedures and creative alternatives.Writes technical application notes, field notices.Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product.Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management.Coordinates upgrade programs for Tier 1 customers (including generation of MOP).Provides emergency support to customers on a global basis 24/7.Experience / interest in working in a customer support role and environment is preferred.Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit.

Key Skills And Experience

You have:

Bachelor’s degree in Engineering with 7–15 years of relevant experience.Provide technical requirement inputs based on customers’ deployment experiences.Contribute inputs to the development of software/hardware build-controlled production releases.Support the creation and release of hardware/software documentation and customer notifications.Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams.

It would be nice if you also had:

Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution.Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents.Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge.Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks.

About The Team

Some of our benefits in India:

Flexible and hybrid working arrangements to support work–life balanceHealth and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups A minimum of 90 days of Maternity and Paternity Leave based on eligibilityPersonal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situationsCareer growth & mobility – technical career paths, job rotations, international assignments, and relocation supportContinuous learning – technical certifications, mentoring programs, coaching, and digital learning platformsOpportunities to innovate and contribute through Nokia’s research and development environmentRecognition programs that celebrate outstanding contributionsWorkplace support – ergonomic working support and mobile device programs based on eligibility