Instructional Designer II

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.

Job Title: Instructional Designer

Department: Training Enablement (SUN)

Reports To: Training Manager

Job Summary

The Instructional Designer is responsible for designing, developing, publishing, and maintaining high-quality learning solutions for internal teams and external customers. Working closely with Product Managers, Subject Matter Experts (SMEs), and cross-functional teams, the Instructional Designer transforms complex business and technical concepts into engaging learning experiences that drive product adoption, knowledge retention, and learner success.

This role owns the end-to-end learning content lifecycle, including instructional design, multimedia development, LMS administration, learner communications, and continuous content improvement.

Key Responsibilities

Learning Needs Analysis & Planning

Partner with Product Managers, SMEs, and stakeholders to identify training requirements for new products, features, enhancements, and releases.

Define learning objectives, target audiences, training scope, and success criteria.

Design learning programs, curriculum, learning journeys, and certification pathways.

Content & Multimedia Development

Design and develop learning assets including eLearning modules, presentations, learner guides, knowledge articles, job aids, assessments, quizzes, videos, and microlearning content.

Translate complex business and technical concepts into learner-friendly training materials.

Create and edit instructional videos, software demonstrations, and product walkthroughs using Camtasia or similar tools.

Develop and integrate voiceovers using ElevenLabs or similar AI-powered tools.

Create learner-facing assets such as banners, flyers, infographics, learning catalogs, course thumbnails, and promotional materials using Canva or equivalent design platforms.

Ensure all learning content aligns with instructional design, branding, accessibility, and quality standards.

SME Collaboration & Project Management

Collaborate with SMEs to gather technical information, validate content accuracy, and review training materials.

Manage content, review cycles and incorporate stakeholder feedback.

Coordinate multiple learning projects simultaneously while meeting quality and timeline expectations.

Maintain organized documentation, content repositories, and version control practices.

LMS Administration & Learning Enablement

Upload, publish, and maintain training content within the Learning Management System (LMS).

Configure and manage courses, learning paths, catalogs, assessments, certifications, and learner assignments.

Generate LMS reports and monitor learner engagement, completion, and effectiveness metrics.

Maintain learner-facing learning portals and ensure content remains current and accessible.

Content Maintenance & Continuous Improvement

Monitor product releases, enhancements, and feature updates to assess training impacts.

Update training content to reflect product changes and maintain accuracy.

Analyze learner feedback, engagement metrics, and course performance data.

Recommend and implement improvements to enhance learner experience and training effectiveness.

Stay current with emerging learning technologies, AI-powered tools, and industry best practices.

Required Skills & Qualifications

Instructional Design

Strong understanding of adult learning principles, instructional design methodologies, and learning needs analysis.

Experience designing curriculum, learning paths, assessments, and technical training content.

Content Development & Multimedia Tools

Microsoft PowerPoint and Microsoft Word

Camtasia

Canva

ElevenLabs or similar AI voice-generation tools

Articulate Storyline / Rise 360 (preferred)

LMS & Learning Technologies

Experience with Moodle, LearnUpon or equivalent LMS platforms

LMS content publishing, course configuration, learner management, and reporting

SCORM fundamentals

Familiarity with Vimeo or any video hosting platforms is preferred

Professional Skills

Excellent written, verbal, and interpersonal communication skills.

Strong organizational, analytical, and project management skills.

Ability to collaborate effectively with SMEs, Product Managers, and cross-functional teams.

Ability to simplify technical concepts for diverse learners.

Preferred Knowledge

Product Information Management (PIM)

Master Data Management (MDM)

SaaS products and customer education programs

APIs, system integrations, and related technical concepts

AI-assisted content development tools

Agile product development environments

Education & Experience

Bachelor’s degree in Instructional Design, Education, Learning Technologies, Technical Communication, Information Technology, Business, or a related field.

2–4 years of experience in Instructional Design, Learning & Development, Technical Training, or eLearning Development.

Experience creating training for enterprise software products, SaaS platforms, MDM, PIM, ERP, CRM, or related technologies.

Instructional Design certification is a plus.

**This is a hybrid position that requires 3 days per week in office at our Bangalore location**

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.  Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.