Inside Sales Manager

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description And Requirements

The Inside Sales team within Lenovo’s Direct Business is responsible for supporting the existing customer base and driving new customer acquisition through outbound calls. The team size ranges between 12–16 ISRs and Account Managers. Below are the key requirements for this role:

7–8 years of experience in a customer-facing or inside sales (B2B sales) role, with proven sales capabilities Minimum 3 years of experience as a people manager Drive 100% coverage of assigned accounts through outbound calls, email, and web-based approaches Eagerness to learn and develop expertise in a defined area of the Lenovo India portfolio, including (but not limited to) desktops, laptops, servers, tablets, and services Maintain the end-to-end customer journey in MS Dynamics and manage it on a daily basis through CRM (MS Dynamics) Support team members in closing large-value deals (including customer interactions via virtual or face-to-face meetings, if required) Take ownership of the complete customer sales cycle until fulfillment/delivery Drive the team to achieve weekly, monthly, and quarterly targets Collaborate effectively with cross-functional teams as required

Key Performance Indicators (KPIs) / Metrics

Revenue achievement vs. assigned monthly, quarterly, and annual sales targets Pipeline creation and coverage ratio (minimum 3x of quota) Account coverage: % of assigned accounts actively engaged per month Outbound activity metrics: calls, emails, and touchpoints per ISR per day/week Conversion rates across funnel stages (lead → opportunity → closure) Sales cycle time reduction and deal velocity Customer acquisition: number of new logos added per quarter Customer retention and repeat business rate Forecast accuracy (weekly/monthly) CRM hygiene: % compliance and data accuracy in MS Dynamics Team productivity: revenue per ISR and quota attainment % across team Employee engagement and attrition within the team Cross-sell and upsell contribution across Lenovo product portfolio

Minimum Qualifications

Bachelor’s degree Minimum 3 years of experience as a people manager Minimum 8 years of overall sales experience Strong command of English (both verbal and written communication) High interpersonal skills with the ability to lead and work effectively with a team

Job Location: Bangalore

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