Human Resources Operations Coordinator
Caterpillar Inc. · Bengaluru
- Experience2–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted21 Sept 2026
About Caterpillar Inc.
Caterpillar Inc. is hiring in Bengaluru in manufacturing industrial. This role looks for around 2+ years of experience.
Skills
- Workday
- ServiceNow
- Human Resources Shared Services
- standard work documentation
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
The role
A human resources operations coordinator at a manufacturing company handles HR service requests through Workday and ServiceNow, verifies information, and resolves employee inquiries. The role also develops standard work documentation and uses Microsoft Excel for accurate HR operations.
Full job description
Caterpillar is hiring for the role of Human Resources Operations Coordinator!
Responsibility of the Candidate:
Serves as initial point of contact for customers by receiving incoming requests via multiple methods for human resource related information.
Verifies each request for completeness based on agreed SLAs, tracking and documenting requests and resolving requests through various communication methods.
Resolves customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources.
Reviews and research and follow up requests identifying complex or problematic requests and directing appropriate issues to appropriate HR groups i.e. In-Country/BU HR etc.
Meets established quality and volume goals (SLAs) by gathering complete information, providing accurate information, entering accurate data into required systems, and maintaining prompt response rates.
Must posses knowledge in Workday and Service Now tool.
Participates in continuous improvement activities identifying areas for process simplification and efficiency. Ensures every customer interaction is positive by providing consistent information in a courteous, friendly demeanour.
Requirements
The position manages the completion of its own work assignments and coordinates work with others.
Support in the development of Standard Work documentation
Advanced proficiency in MS Word, Excel and Power Point Presentation.
Working experience in HR Shared Service is mandatory with minimum 2 years (mandatory)
Should be willing to Work from Office
Experience in developing standard work process documentation
5 Days work from office