Head of Delivery

Key Responsibilities

Engineering Leadership

Oversee and guide teams working with React based front end and Node.js-based backends technologies.Promote best practices in DevOps, CI/CD, automated testing, and cloud-native architecture for high availability and scalability.

Delivery Management

Own the P&L of professional services delivery, ensuring profitability and efficiency.Develop and execute robust delivery frameworks, ensuring decentralized teams operate cohesively.Collaborate with central support, project management, and testing teams to streamline delivery processes.Oversee implementation projects for clients, ensuring timely and high-quality outcomes.Establish metrics and KPIs to track delivery performance and customer satisfaction.

Collaboration & Stakeholder Management

Serve as the primary liaison between engineering, central support teams, and decentralized project management and testing teams.Partner with sales and customer success teams to align product delivery with client expectations.Coordinate with product management to prioritize and execute on feature roadmaps aligned with customer and market needs.

P&L Responsibility

Manage budgets, resource allocation, and cost optimization strategies for professional services delivery.Identify and mitigate risks to ensure project profitability and client satisfaction.Drive continuous improvement initiatives to enhance delivery efficiency and quality.

Leadership & Talent Development

Build and lead a high-performing team of engineers, project managers, and delivery professionals.Foster a culture of innovation, accountability, and professional growth.Mentor and develop leaders within the team to scale organizational capabilities.

Qualifications

Experience: 12+ years in software engineering and professional services delivery, with 5+ years in a leadership role overseeing engineering and P&L.Technical Expertise: Proven expertise in Java, Node.js, React, and cloud-native architecturesDelivery Expertise: Strong experience in professional services delivery, project management, and decentralized team operations.Financial Acumen: Experience managing P&L, resource optimization, and cost management for service delivery.Collaboration Skills: Demonstrated ability to work with cross-functional teams and drive alignment across distributed units.

Preferred Technical Skills

Have worked in Mobile app/ digital spaceStrong expertise in Java-based backends, including microservices architecture and performance optimization.Advanced skills in React for frontend development, including state management libraries like Redux and responsive UI/UX design.Familiarity with RESTful and GraphQL APIs, API design principles, and integrations.Hands-on experience with SQL and NoSQL databases, including PostgreSQL, MySQL, and MongoDB.Experience with CI/CD pipelines, containerization (Docker, Kubernetes), and cloud infrastructure management (Azure/AWS preferred).Knowledge of deployment and monitoring tools for ensuring high-availability systems.Expertise in modern frontend frameworks and libraries like React and Next.js, along with tooling like Webpack and Babel.Knowledge of accessibility standards and frontend performance optimization.Proven ability to design scalable, fault-tolerant systems with performance optimization.Familiarity with distributed systems and asynchronous programming patterns.Experience implementing security best practices across the software development lifecycle (SDLC).Knowledge of compliance standards such as GDPR, SOC2, and ISO27001.Ability to work cross-functionally and collaborate with technical and non-technical teams.Strong focus on code quality, peer reviews, and fostering a culture of engineering excellence.