Google Workspace Admin - Software Engineer

Who We Are

At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven by technology and our core values: Authenticity, Grit, Curiosity, Humor, and Impact. If you are a forward-thinker who thrives in a diverse, global setting, we want to hear from you.

Make an Impact

We are seeking a Google Workspace Admin (Collaboration Support Engineer) to join our Information Technology team at Fossil Group in Bengaluru, Karnataka. If you are passionate about collaboration tools and delivering seamless end-user support, this could be the perfect role for you. In this dynamic and global company, you will play a key role in ensuring the reliability, performance, and continuous improvement of our Collaboration Services ecosystem.

What you will do in this role

Application Support & Incident Management

Provide high-quality application support ensuring adherence to SLAs for response and resolution timesManage incidents and service requests through ITSM tools in line with IT Operations policies and proceduresTroubleshoot and resolve low to medium complexity issues across collaboration platformsAnalyze business impact of incidents and ensure minimal disruption to users through timely resolution

Collaboration Tools Administration

1-3 years of exp in Google Workspace AdministrationSupport and maintain collaboration platforms including Google Workspace, WordPress, DocuSign, ClickUp, QuickBase, Jira, and similar toolsPerform user administration, access management, and system configurationsTrack application updates and manage version control to ensure system stability

Stakeholder Communication & Service Excellence

Provide clear, timely communication to users and stakeholders on incidents, updates, and resolutionsBuild strong relationships with internal stakeholders to enhance service delivery and user satisfactionDeliver a high standard of customer service while managing competing priorities

Documentation, Governance & Continuous Improvement

Maintain accurate and up-to-date support documentation and knowledge base articlesEnsure compliance with change and release management processesMonitor service metrics and suggest improvements to enhance performance and efficiencyParticipate in rotational on-call support as required

Who You Are

Hands-on experience as a Google Workspace AdministratorExperience supporting collaboration tools such as WordPress, ClickUp, DocuSign, QuickBase, Jira, or similar platformsExperience in end-user support across multiple technologies in a global environmentFamiliarity with ServiceNow or equivalent IT Service Management toolsUnderstanding of change management, release management, and software development lifecycleStrong analytical, troubleshooting, and problem-solving skillsExcellent verbal and written communication skills with the ability to explain technical concepts in business termsStrong customer service mindset with the ability to manage stakeholders effectively

What We Offer

Competitive compensation and benefits packageSupport for work-life balance, including time-off programsHybrid work opportunities, where applicableLearning and development supportEmployee product discountsAn inclusive, collaborative, and values-driven workplace

At Fossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We’re committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team.

We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic.

If you need any accommodations during the interview process, just let us know at careers@fossil.com.