Functional Support Consultant
Highradius · Bengaluru
- Experience4–7 yrs
- SalaryNot disclosed
- Work modeonsite
- Levelmid
- Posted3 Sept 2026
About Highradius
Highradius is hiring in Bengaluru in technology software. This role looks for around 4+ years of experience.
Skills
- application support
- SaaS
- case management
- knowledge base
- defect and escalation management
The role
An application support consultant at a SaaS technology company troubleshoots application support issues, manages case management and defect and escalation management, and resolves customer incidents through SQL queries and knowledge base practices.
Full job description
The Functional Support Consultant will be responsible for providing support to our high-end, robust, and scalable SaaS products. He/She plays a significant role as an extension of our internal teams, the ultimate HighRadian ambassador who delivers continuous support from the advent of the conflict until it is resolved. S/he should be keen to learn about our complex software products and have a people-first mentality. If you are ready to leverage your grit, creativity, and a bit of wit and humor to experience an awesome company culture, then you should be a HighRadian!
Responsibilities:
Responsible for providing product support to users of the Highradius applications.
Own customer-reported issues and drive them to resolution, meeting the SLAs
Provide a delightful customer experience by partnering with internal and external stakeholders.
Support and contribute to the growth of best practices for delivery of Highradius Support services.
Follow Highradius application troubleshooting practices to ensure successful resolution of issues.
Have the will to learn and understand our products and their features to support and educate clients.
Follow quality and process compliance to do the right thing for customers and the organization.
Dynamically prioritize tickets and multitask when needed
Be a team player who can work in rotational shifts.
To empathize with client situations and provide quick resolutions or workarounds.
Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.
Requirements:
2 to 5 years of experience in application support, preferably a SaaS application.
Familiarity with tools and practices of the trade, such as case management, knowledge base, defect and escalation management.
A technology-centric background.
Strong logical, analytical, and problem-solving skills.
Excellent communication skills.
Can work in a fast-paced, ever-changing, start-up environment.
Proficiency in running SQL queries is a plus.