Fleet Manager
Flipkart · Bengaluru
- Experience1–3 yrs
- SalaryNot disclosed
- Work modeonsite
- Leveljunior
- Posted17 Sept 2026
About Flipkart
Flipkart is hiring in Bengaluru in ecommerce retail. This role looks for around 1+ years of experience.
Skills
- last-mile operations
- service metrics management
- conflict resolution
- workforce discipline management
- demand forecasting
- resource planning
- payout structures
- training and development
- performance monitoring
- grievance handling
- coaching
The role
A fleet manager at an e-commerce marketplace oversees last-mile operations and service metrics, balances demand forecasting with resource planning, and designs payout structures for delivery partners while applying conflict resolution and performance monitoring.
Full job description
Role & responsibilities
- Owning last mile service metrics across the assigned cluster and driving operational efficiencies
- Ensuring discipline among the fleet of delivery executives and resolving disputes/strikes to maintain a healthy work environment
- Conducting demand vs supply forecasting and ensuring optimal fleet mix for each store
- Collaborating with store teams to design and roll out payout structures that motivate delivery executives
- Driving training sessions on company policies, safety protocols, and customer interaction best practices
- Monitoring fleet performance through regular evaluations and providing actionable feedback
- Addressing grievances promptly and coaching delivery executives to improve performance
- Strong expertise in last mile operations & service metrics management
- Conflict resolution & workforce discipline management
- Forecasting & resource planning for demand-supply balance
- Ability to design and implement motivational payout structures
- Training & development skills for delivery partners
- Performance monitoring & feedback delivery
- Grievance handling & coaching for continuous improvement