Experienced TSC Engineer

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

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Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Trucks Technology & Industrial Division hire team players who are ready to create real customer impact. Our decentralized teams work close to our customers, with speed and autonomy, to build what they truly need.

Join us to collaborate on innovative, sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative energy, and together, we’ll turn bold ideas into tangible solutions for our customers and contribute to a more sustainable tomorrow.

Experienced TSC Engineer

Shape the Future of Technical Support

Are you passionate about solving complex technical challenges and driving continuous improvement? We are looking for an Experienced TSC Support Engineer who can combine technical expertise, customer focus, and innovation to strengthen our global Technical Support Center (TSC). In this role, you'll help improve processes, prevent recurring issues, and drive support excellence across the organization.

Key Responsibilities

Technical Support & Escalation Management

Act as a senior technical resource for complex diagnostic and support cases.Analyze recurring technical issues and identify root causes and improvement opportunities.Support the flow of Argus cases and contribute to reducing overall case lead times.Coordinate cross-functional problem-solving activities involving technical support, development, and quality functions.Contribute to investigations and provide data-driven recommendations for corrective actions.

Operational Excellence & Process Improvement

Drive continuous improvement initiatives across the TSC support chain.Develop and implement automation solutions, dashboards, and reporting tools to improve efficiency and visibility.Identify systemic issues and proactively work to eliminate recurring support cases.Participate in audits and quality reviews to strengthen support processes and case-handling standards.Lead process improvement activities both locally and globally.

Quality & Knowledge Management

Conduct case quality audits and provide constructive feedback to support teams.Lead global GDSP documentation activities and ensure knowledge is maintained and shared effectively.Develop troubleshooting methodologies, best practices, and support playbooks.Support validation activities for systems, content, diagnostic tools, and pilot programs.

Coaching & Team Development

Coach and support TSC team members in handling complex technical cases.Deliver training and competency development activities for support coordinators and engineers.Serve as a mentor and role model for technical and operational excellence.Foster a culture of collaboration, learning, and continuous improvement.

Stakeholder Collaboration

Work closely with Product Development, Application Support, Content Teams, and Quality organizations.Participate in forums such as field quality meetings (FQM), quality reviews, and global support communities.Act as the primary contact for assigned TSC work packages, Truck Dealer support issue related GDSP platform.Represent the customer perspective and provide feedback that influences future product and support improvements.

Qualifications & Experience

Bachelor's degree in Mechanical Engineering or equivalent technical discipline.Minimum 7 years of experience in technical support, diagnostics, quality, or related engineering functions.Strong knowledge of diagnostic tools, troubleshooting methodologies, and support processes.Experience with process development, quality audits, and continuous improvement initiatives.Knowledge of reporting and automation tools (Python, Power BI, or similar) is an advantage.Excellent analytical and problem-solving skills.Strong stakeholder management and communication capabilities.Experience coaching, mentoring, or training colleagues is highly desirable.Ability to manage multiple priorities and work effectively in a global environment.

Personal Attributes

Customer-focused with a proactive mindset.Structured, professional, and result-oriented.Strong collaboration and relationship-building skills.Comfortable challenging existing ways of working constructively.Passionate about continuous improvement and operational excellence.Ability to communicate effectively with both technical specialists and business stakeholders.Self-driven, adaptable, and committed to delivering high-quality outcomes.

Working Relationships

You Will Collaborate Extensively With

TSC Extended TeamFront Office and Back Office organizationsProduct Development teamsApplication and Content Support teamsQuality and Diagnostics organizationsGlobal TSC network and stakeholders

Why Join Us?

At Volvo Group, you will have the opportunity to make a direct impact on customer satisfaction, product quality, and support excellence. You will be part of a global network of experts working together to solve complex challenges, drive innovation, and shape the future of technical support.

If you are passionate about technical problem-solving, continuous improvement, and making a difference for our customers worldwide, we would love to hear from you.