Director - Product Management (NGAGE CPaaS)

Comviva · Bengaluru

  • Experience10–15 yrs
  • SalaryNot disclosed
  • Work modeonsite
  • Posted1 Oct 2026
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About Comviva

Comviva is hiring in Bengaluru in technology software. This role looks for around 10+ years of experience.

Skills

  • CPaaS
  • Product management
  • Conversational AI
  • APIs
  • GenAI
  • SMS
  • WhatsApp
  • RBM
  • Voice APIs
  • SaaS platforms
  • Product strategy
  • Product roadmapping
  • Platform products
  • AI/ML
  • Messaging regulations
  • Telco interconnects

The role

A product manager at a communications software company defines CPaaS product strategy and builds messaging platforms using Conversational AI, APIs, and GenAI. This person leads platform innovation, enterprise customer alignment, and monetization strategy.

Full job description

Key Responsibilities

Product Strategy & Roadmap

Define and drive the product vision and multi-year roadmap for Ngage CPaaS Identify growth opportunities across channels (SMS, WhatsApp, Voice, RBM, Email, Video) Prioritize features based on market demand, revenue impact, and competitive positioning Align roadmap with enterprise customer needs across key verticals (BFSI, Retail, Logistics)

AI & Platform Innovation

Lead AI infusion across the platform:Conversational AI (LLM-powered chatbots, copilots) Intelligent routing & optimization Personalization and campaign automation Drive integration of GenAI into developer and customer workflows Build differentiated capabilities vs competitors (e.g., Twilio, Sinch, Infobip)

Product Execution & Deliver

Work closely with engineering to deliver scalable, reliable, and secure platform capabilities Define product requirements (PRDs), success metrics, and GTM readiness Ensure high availability, performance, and compliance (SLA, NFRs, security)

Team Leadership

Build and lead a high-performing product team (PMs, APMs) Mentor team on product thinking, execution rigor, and customer obsession Foster a culture of ownership, speed, and innovation

Customer & Ecosystem Engagement

Engage with key enterprise customers and partners (telcos, aggregators, OTT platforms) Gather insights to improve product stickiness and reduce churn Drive partnerships across messaging ecosystems (WABA, RBM, etc.)

Business Impact

Own product KPIs: adoption, revenue growth, margins, and customer retention Support sales and GTM teams with positioning, pricing, and solutioning Influence monetization strategies (usage-based, SaaS, bundles)

Required Qualifications

10–15 years in product management, with strong experience in CPaaS / Communications / SaaS platforms Proven experience working with or at companies like Twilio, Sinch, Infobip, or similar ecosystems Deep understanding of messaging channels (SMS, WhatsApp, RBM, Voice APIs) Experience in building platform products and APIs at scale Strong exposure to AI/ML or GenAI-led product innovations Demonstrated ability to lead teams and influence cross-functional stakeholders

Preferred Qualifications

Experience in scaling CPaaS for enterprise (beyond telco-led models) Familiarity with global messaging regulations and telco interconnects Background in developer platforms, APIs, and SDK ecosystems MBA or equivalent business/technical leadership experience