Director of Product Management

Role: Product Management - CPaaSWork Location: Bangalore

Purpose of the role:We are looking for a seasoned Director of Product Management to lead the evolution of our Ngage CPaaS platform into a next-gen, AI-first customer engagement suite. This role will own the product vision, roadmap, and execution across Messaging, Voice, OTT channels (WhatsApp, RBM, etc.), and emerging conversational AI capabilities. The ideal candidate brings deep experience from leading CPaaS players and has a strong track record of scaling platforms, driving innovation, and building high-performing product teams.

Why Join Us: Opportunity to transform Ngage into a global CPaaS + AI platform High ownership and visibility with leadership and build category-defining products in a fast-evolving space

Key Accountabilities Product Strategy & Roadmap:• Define and drive the product vision and multi-year roadmap for Ngage CPaaS.• Identify growth opportunities across channels (SMS, WhatsApp, Voice, RBM, Email, Video).• Prioritize features based on market demand, revenue impact, and competitive positioning.• Align roadmap with enterprise customer needs across key verticals (BFSI, Retail, Logistics) AI & Platform. Innovation Lead AI infusion across the platform:• Conversational AI (LLM-powered chatbots, copilots).• Intelligent routing & optimization Personalization and campaign automation Drive integration of GenAI into developer and customer workflows.• Build differentiated capabilities vs competitors (e.g., Twilio, Sinch, Infobip).Product Execution & Deliver:• Work closely with engineering to deliver scalable, reliable, and secure platform capabilities.• Define product requirements (PRDs), success metrics, and GTM readiness Ensure high availability, performance, and compliance (SLA, NFRs, security).Team Leadership:• Build and lead a high-performing product team (PMs, APMs).• Mentor team on product thinking, execution rigor, and customer obsession.• Foster a culture of ownership, speed, and innovation Customer & Ecosystem Engagement:• Engage with key enterprise customers and partners (telcos, aggregators, OTT platforms).• Gather insights to improve product stickiness and reduce churn Drive partnerships across messaging ecosystems (WABA, RBM, etc.). Business Impact:• Own product KPIs: adoption, revenue growth, margins, and customer retention.• Support sales and GTM teams with positioning, pricing, and solutioning Influence monetization strategies (usage-based, SaaS, bundles).

Required Skills & Experience• Bachelor’s degree in Computer Science, Information Technology, Artificial Intelligence, Data Science, Engineering, or a related field.• 9–16 years in product management, with strong experience in CPaaS / Communications / Conversation AI platforms.• Proven experience working with or at companies like Twilio, Sinch, Infobip, or similar ecosystems.• Deep understanding of messaging channels (SMS, WhatsApp, RBM, Voice APIs).• Experience in building platform products and APIs at scale.• Strong exposure to AI/ML or GenAI-led product innovations.• Demonstrated ability to lead teams and influence cross-functional stakeholders Desirable:• Experience in scaling CPaaS for enterprise (beyond telco-led models).• Familiarity with global messaging regulations and telco interconnects Background in developer platforms, APIs, and SDK ecosystems What Success Looks Like (6–12 months):• Clear, differentiated AI-first CPaaS roadmap in market.• Improved customer adoption across enterprise segments.• Launch of key AI-led capabilities (chatbots, automation, analytics).• Strong product-market fit across priority industries.• High-performing and scalable product team

About ComvivaComviva empowers organizations to drive transformative growth with measurable business impact. Our AI-driven digital solutions and intelligent platforms enable our customers to unlock new revenue opportunities, enhance customer experiences, and simplify operational complexities to achieve exponential success.From maximizing customer lifetime value to enabling large-scale digital transformation, Comviva is trusted by 200+ global communication service providers and enterprises to solve complex challenges and prepare for the future. With our solutions deployed across 100+ countries, Comviva has brought the benefits of digital innovation and mobility to billions worldwide. As a Tech Mahindra Company and a member of the Mahindra Group, Comviva is committed to driving growth, efficiency, and transformation for tomorrow. Backed by a strong R&D foundation, 70+ patents, and recognition from Gartner, Forrester, IDC, and Juniper Research, we are trusted for our innovation, technology excellence, and the impact we create for our customers, communities, and the industry.At Comviva, you get the best of both worlds — the agility and innovation of a startup, powered by the scale and stability of a global enterprise. We foster a people-first, inclusive, and empowering culture where ideas thrive, and individuals grow. Join us to create meaningful impact, collaborate with high-performing teams, and advance your career with one of the world's most trusted brands — the Mahindra Group.