Developer Support Engineer

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. ResponsibilitiesSupport and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashionOperational management of Support ticketsBuild and maintain excellent relationships with clients and achieve the highest level of customer satisfactionTake end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.Exceed customer expectations on response quality, timeliness of responses and overall customer experience.Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectationsUse your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practicesCollaborate with other departments in the company to achieve customer satisfactionContribute to and maintain repository of product area specific knowledge and promote a culture of team knowledge sharing and collaboration within Support.

Requirements5 years+ of technical support and/or software development OR 3 years+ of solid experience in a business or technical analyst role for medium to large scale business software implementation projectsStrong analytical and problem-solving skillsSelf-starter — able to come up to speed on complex, difficult concepts with minimal assistanceAbility to quickly context-switch between multiple complex work streamsInstinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issuesCustomer-obsessed attitude — a customer advocate, always going the extra mileTeam player with solid communication and presentation skillsProactivity — identify opportunities and take preemptive action against potential problemsContinuous growth — permanently look for areas of improvement, make plans on how to improve them, and execute those plans

Technical Domain FocusKnowledge of software development fundamentals and common architecturesKnowledge of HTTP, encryption, basic security conceptsUnderstanding of authentication and authorization conceptsKnowledge of one or more auth protocols/specifications: Oauth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.Proficient in at least one programming language; ideally JavaScriptP19357_3403190  The Okta ExperienceSupporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + CommunityWe are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

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