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Customer Support Supervisor at Availity — Bengaluru

Experience8–12 yrs
SalaryNot disclosed
Work modeonsite
Posted29 Sept 2026

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About Availity

Availity is hiring in Bengaluru in healthcare. This role looks for around 8+ years of experience.

Skills

Team Management
BPO processes
international voice processing

The role

A customer support supervisor at a healthcare product company manages customer service operations, leads team management and BPO processes, and applies international voice processing and healthcare processes to improve service quality. The role also develops training programs and resolves complex customer issues.

Full job description

Roles and Responsibilities :

Manage a team of customer support agents to ensure excellent service delivery.

Develop and implement effective training programs to improve agent performance and product knowledge.

Analyze call quality, identify areas for improvement, and implement process changes to enhance overall customer satisfaction.

Collaborate with other departments (e.g., sales, marketing) to resolve complex issues and provide solutions.

Job Requirements :

8-10 years of experience in International Voice Process or similar industry.

Proven track record in Team Management with at least 2 years' experience leading teams.

Strong understanding of BPO processes, including call center operations and international voice processing.

Experience or a understanding about the healthcare process is an added advantage. .