Customer Support Engineer ( CT/Cathlab) - Hubli
Siemens Healthineers · Bengaluru
- SalaryNot disclosed
- Work modeunknown
- Levelunknown
- Posted15 Sept 2026
About Siemens Healthineers
Siemens Healthineers is hiring in Bengaluru in healthcare.
Skills
- CT
- Cathlab
- Equipment maintenance
- Service troubleshooting
- Test equipment
- Regulatory compliance
The role
A customer support engineer in medical imaging equipment services installs, starts up, maintains, repairs, and updates CT and cathlab systems while coordinating escalations with customer care centers. They troubleshoot equipment using service tools and test equipment, document complaints and repairs, and follow healthcare safety regulations. CT and cathlab systems, equipment maintenance, service troubleshooting, escalation handling, technical documentation, test equipment, regulatory compliance.
Full job description
Key Responsibilities
Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision Communicating and accept all operative advices from the Customer Care Center. Supporting the Service process and ensure optimal performance in all process activities related to within his/her area of responsibility Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues Inform Regional Service Center on all escalation issues Report any customer complaints with proper documentation to the CCC Ensure the proper use of tool & test equipment and report the usage on any related service report. Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.