Customer Success Specialist
Xoxoday · Bengaluru
- Experience4–6 yrs
- SalaryNot disclosed
- Work modeonsite
- Posted22 Sept 2026
About Xoxoday
Xoxoday is hiring in Bengaluru in technology software. This role looks for around 4+ years of experience.
Skills
- customer adoption
- customer retention
- Customer Success
- stakeholder relationships
- product understanding
The role
A customer success specialist at a software product company drives customer adoption, customer retention, and stakeholder relationships while translating product understanding into customer outcomes. The role also uses customer feedback and renewal support to strengthen account success.
Full job description
About This Role
We’re looking for a Customer Success Specialist to drive customer adoption, account success, and retention across our customer base. This is a customer-facing, senior individual contributor role with a strong focus on understanding customer needs and translating product value into long-term outcomes.
You’ll work closely with Product and Sales to ensure customers see sustained value from the platform. The role requires strong communication, deep product understanding, and the ability to manage relationships across multiple stakeholders.
What You’ll Do
Drive Adoption & Account Success
Own post-sale customer relationships and guide customers through successful product adoption
Translate customer goals into clear success plans and usage outcomes
Act as a trusted partner to customers by deeply understanding their business and use cases
Improve Retention & Loyalty
Identify risks to retention early and take proactive steps to address them
Drive long-term customer satisfaction and loyalty through consistent engagement
Ensure customers realize ongoing value from the product over time
Collaborate Cross-Functionally
Partner with Product teams to share customer feedback and influence improvements
Work closely with Sales to support renewals and account growth conversations
Coordinate with internal teams to resolve customer issues efficiently
What We’re Looking For
Bring 4–6 years of experience in a customer-facing role focused on adoption, success, or retention
Demonstrate a strong understanding of Customer Success as a function
Show the ability to build and maintain senior stakeholder relationships
Communicate clearly and confidently with both customers and internal teams
Exhibit strong product understanding and the ability to translate features into outcomes
Nice to Have
Experience in loyalty, fintech, or HR tech environments
What Makes You a Strong Fit
You’re comfortable owning complex customer relationships end to end
You balance empathy for customers with a clear focus on outcomes
You enjoy working across Product and Sales to solve real customer problems
You bring a similar background to senior customer success roles and understand how the function operates in practice
Why This Role Matters
Customer retention and adoption are critical to sustained growth. This role directly influences how customers experience the product, how long they stay with us, and how much value they achieve over time.
Why Join Us
Work in a role with clear ownership and customer impact
Collaborate closely with Product and Sales teams
Build deep expertise in customer success at scale
Take on meaningful responsibility as a senior individual contributor
Help shape long-term customer relationships and outcomes