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Customer Success Lead at Brightchamps — Bengaluru

Experience3–4 yrs
SalaryDisclosed
Work modeonsite
Posted24 Sept 2026

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About Brightchamps

Brightchamps is hiring in Bengaluru in education. This role looks for around 3+ years of experience.

Skills

customer retention
customer engagement
customer satisfaction
customer relationship management
client servicing
customer engagement metrics
upselling
cross-selling
renewals
churn reduction

The role

A customer success manager at an education technology company drives customer retention and engagement, resolves customer concerns, and manages renewals. The role monitors customer engagement metrics and identifies upselling opportunities.

Full job description

Role: Customer Success Lead

Location: Bengaluru – HSR Layout

Work Mode: Work From Office

Timings: 5:00 PM – 2:00 AM

Working Days: 6 Days | Rotational Week Off

Key Responsibilities:

Drive customer retention, engagement, and satisfaction.

Handle customer concerns and ensure timely resolution.

Identify opportunities for upselling and cross-selling.

Monitor customer performance and engagement metrics.

Collaborate with internal teams to ensure a smooth customer experience.

Preferred Profile:

Prior experience in EdTech and B2C is highly preferred.

Strong experience in customer success, relationship management, or client servicing.

Excellent communication and interpersonal skills.

Customer-focused, proactive, and target-oriented approach.

Pay: ₹500,000.00 - ₹650,000.00 per year

Benefits:

Health insurance

Application Question(s):

Do you have a working laptop?

Are you currently based out of Bangalore?

Are you comfortable working in UK timings- 5PM to 2AM?

We have a max budget of 6.5lpa, Are you comfortable with that?

What is your current CTC?

What is your notice period?

Have you managed a team responsible for revenue, renewals, upselling, or customer retention?

What experience do you have in managing renewals, retention, and churn reduction?

Are you okey working 6 days a week with rotational week offs?

Work Location: In person